VantrueReviews of vantrue.com

Response from VantrueSep 11, 2025

Sorry to hear about your experience. Overheating issues are rare, but we take them very seriously. Our support team is always here to help and can provide troubleshooting or replacement if needed. Please reach out to us directly via [email protected] with your order details, and we’ll make sure this is resolved quickly for you.

Response from VantrueJul 1, 2025

Hi, Thank you for your continued support — we truly appreciate you as a repeat customer. We’ve reviewed your case and noticed you’ve placed two separate orders. The additional shipping charge was due to temporary customs and duty-related issues that affected our international shipments at that time. We sincerely apologize for the inconvenience this has caused. Please feel free to reach out to our customer support again at [email protected], and we’ll do our best to assist you further. Thank you again for your patience and understanding.

Response from VantrueJul 1, 2025

Hi, We’re truly sorry for the frustration you’ve experienced — both with the return process and the camera’s language setting. We completely understand how disappointing this must have been. In fact, the camera language issue is usually fixable via a quick setting reset, and we regret not having the opportunity to help before you decided to return it. Please reach out to us at [email protected], and we’ll take care of the details. We’re constantly working to improve both our products and service — thank you for your honest feedback, and again, we’re sorry this experience fell short.