VantrueReviews of vantrue.com

Response from VantrueDec 18, 2025

Hi Hyacinth, We’re sorry to hear you’re unhappy with the price of the replacement mount and appreciate you sharing your feedback. While the mount may appear simple, it includes an integrated GPS module and is manufactured to precise tolerances to ensure stable power and signal connection. That said, we understand that pricing expectations can vary, and your feedback is important to us. If you’d like to discuss available options or check whether a warranty or discounted replacement applies in your case, please feel free to contact our support team at [email protected] Kind regards, Vantrue Support Team

Response from VantrueDec 17, 2025

Bonjour, Nous sommes désolés pour cette mauvaise expérience d’achat et pour les désagréments causés par la livraison. En raison d’une rupture de stock de certains accessoires dans nos entrepôts européens, votre commande a malheureusement dû être expédiée depuis la Chine. Nous comprenons que les frais de TVA et de gestion puissent être une mauvaise surprise, et nous regrettons que cela n’ait pas été suffisamment clair lors de l’achat. Rassurez-vous, notre équipe support va vous contacter par e-mail afin de discuter d’une solution adaptée. Merci de bien vouloir surveiller votre boîte de réception. Cordialement, L’équipe Vantrue Support

Response from VantrueDec 2, 2025

We’re very sorry about the delay in your delivery experience. We just checked your order, and it shows that the package was delivered to your front door on November 29. Could you please confirm if you have successfully received the product? If not, please contact our support team at [email protected] and we’ll assist you right away. Thank you for your patience!

Response from VantrueNov 24, 2025

Sorry for the inconvenience. The Vantrue N5S does support WiFi and the Vantrue App. Please make sure to download the Vantrue App to connect with your unit. If you have any questions about using the app, feel free to contact our support team at [email protected] and we’re happy to help anytime.

Response from VantrueNov 17, 2025

We’re very sorry to hear about the issues you’re experiencing with your N4 Pro S and we definitely want to help get this resolved for you. Please contact our support team at [email protected] with your order details, and we’ll assist you right away. Thank you for giving us the chance to make this right.

Response from VantrueOct 22, 2025

We’re truly sorry to hear about your accident and the loss of your footage. We completely understand how upsetting that must be. Just to clarify, the firmware update itself doesn’t automatically erase the SD card. At the end of the update, there’s a prompt asking whether to format the card and it’s optional, not mandatory. It’s possible this step was confirmed too quickly during the process. We always recommend backing up important clips before any update, as the EVENT folder may also overwrite older files when full. Thank you for sharing your experience. Your feedback helps us make future updates and instructions clearer for everyone.

Response from VantrueOct 9, 2025

Sorry to hear the product didn’t meet your expectations. Please contact our support team via [email protected] for assistance! Due to the time difference, we usually reply within 24 hours. Also, please check your spam or junk folder in case our response ends up there.

Response from VantrueSep 15, 2025

Ciao, ci dispiace molto che la tua esperienza con la E1 Lite non sia stata soddisfacente. La qualità dell’immagine può dipendere da diversi fattori, come le impostazioni della risoluzione, l’illuminazione o il posizionamento della dash cam. Ti invitiamo a contattare il nostro supporto [email protected] così potremo aiutarti a verificare le impostazioni ed offrirti una soluzione. Grazie per il tuo feedback, che per noi è molto importante.