VantrueReviews of vantrue.com

Response from VantrueSep 4, 2026

We sincerely apologize for the frustration and inconvenience you have experienced. This is not the level of service we strive to provide, and we completely understand your disappointment. We take your comments very seriously. Our customer service team responds to every email at [email protected], and we regret that we did not receive your previous outreach. Could you please email us again with "Trustpilot Follow-Up – Replacement Parts" in the subject line and include your order number? We will prioritize your case and expedite the replacement parts. We hope you will give us the opportunity to restore your trust in Vantrue.

Response from VantrueAug 31, 2026

We’re sorry to hear about the issue. Our support team has replied to your email. We typically respond within 24 hours, so please check your inbox and spam folder. We’ll be happy to help resolve the issue with your rear camera.

Response from VantrueAug 25, 2026

We’re very sorry to hear about your experience, especially when you needed the footage most. The N2 Pro was released 9 years ago and earlier units used a lithium battery. After many years of use, the battery can degrade and may no longer retain settings such as the date and time, which could explain the timestamp issue you experienced. We’re also sorry that the footage of the incident was not recorded as expected. Please reach out to our support team so we can help check what happened and see if there’s anything we can do to assist.

Response from VantrueAug 14, 2026

Thank you for sharing your feedback. However, we would like to clarify several important points for the sake of accuracy. Our records show that Lily contacted you by phone around June 25, and our team has communicated with you multiple times regarding your concerns. We carefully reviewed the advertisement you originally referenced and confirmed that there was no false or misleading advertising involved. We also made an effort to accommodate your concerns by offering you a special discount as a gesture of appreciation for your support and to provide you with a better shopping experience. We respect every customer's right to share their experience and feedback. At the same time, we hope that public comments will reflect the complete context of our communications and the efforts our team has made to address your concerns, rather than presenting only part of the situation. We are always willing to communicate with our customers and provide reasonable solutions. However, we also need to follow the terms and conditions of each promotion and cannot apply different promotional prices retroactively when the relevant conditions are not met. We sincerely regret that this experience has been frustrating for you, and we appreciate your understanding.

Response from VantrueAug 6, 2026

We're very sorry to hear about your experience and sincerely apologize for the frustration you've encountered. We just checked our support inbox and noticed that your email was received today. It appears we haven't had the opportunity to assist you before your review was posted, so there may have been a misunderstanding. In any case, our customer support team has now replied to your email. Please check your inbox (and your spam/junk folder if you don't see it). We're committed to resolving the issue as quickly as possible and will do our best to make things right. Thank you for giving us the opportunity to assist you.

Response from VantrueJul 27, 2026

We’re sorry for the inconvenience and frustration you experienced. Due to the time difference, our support team responds to all emails within 12–24 hours. If you haven’t received a reply, please kindly check your spam/junk folder as well, since emails can sometimes be filtered there. We’d appreciate the chance to make things right. Please reach out to us again, and we’ll do our best to assist you.

Response from VantrueJul 20, 2026

We sincerely apologize for the inconvenience and understand your concerns. Since the items in your order were shipped from different warehouses, they were sent separately, which resulted in different delivery times. We have checked your order and found that the second package was delivered on July 13. If you haven’t received it yet, please don’t hesitate to reach out to our support team at [email protected], and we will be happy to help resolve this for you. Thank you very much for your patience and understanding.

Response from VantrueJul 23, 2026

We're sincerely sorry for the delay and completely understand your frustration. We know how disappointing it is to wait this long, especially after placing your order and looking forward to receiving your Pilot 2. We're happy to let you know that we've expedited your shipment, and according to the latest tracking information, your package is now expected to be delivered on July 23. We truly apologize for the delay and appreciate your patience and understanding. Thank you for giving us the opportunity to make this right, and we hope you'll enjoy your Pilot 2 once it arrives.