Dana B.
Too many technical issues and not enough support
After the site changed the whole log in experience, it has been a pain. I have to login several times to get it to go through and my credentials have never changed since 2020. I have even had to use a private browser to get it to work. Which it is what it is, but I don’t have to do this on any other sites. It would be helpful to just overhaul everything and don’t have any if/then statements for logging in. Then, once I finished my 360 course, I passed the exam and it said “save to exit” and go to vaned to print your certificate. Well when I went to do that it didn’t say completed and when I went to do the certificate it wasn’t there. I followed advice from the bot on what to do but nothing worked. I then messaged support and it has been 24 hours with no response. The site has just become too buggy. I have done lots of courses since 2020 on vaned but never had any issues until the last year or so. Ever since the login change though, I continue to have issues which is frustrating and disappointing because I never had any issues with the site in the past and greatly enjoyed doing all my course work on the site. A few years ago I would have given 5 stars, but with all the issues along with the delay in response from support I feel it is just not 5 stars any more.
Response from VanEd - Real Estate SchoolFeb 18, 2026
Thank you for your feedback. We are sorry about the problems you experienced with your training course. We strive to provide a positive training experience and would like the opportunity to resolve your issues. If you would not mind, can you email [email protected] with the best way to reach you? We look forward to assisting you further.