I’ve been trying to get in touch with the 5DayDeal support team for two weeks now, but I haven’t received any response. I’ve reached out via their email address, contact form, and Instagram. The only time I heard back was when they tried to upsell me a bundle I wasn’t interested in, when I followed up with a different question, I got no reply.
That’s disappointing, especially since I’ve been a customer since 2022. I’m still open to updating my rating if they respond to my email soon.
Response from 5DayDealJul 8, 2025
Hi Lucas. I am so sorry your emails and some of our reply emails were not getting through for some reason. Thanks so much for reaching out on Instagram.
I believe we have resolved all your issues and concerns but please reach out to us on Instagram if not, and glad to further assist. Thanks so much for your patience as we have worked through these issues.
Griffin
AA
Aswin A.
Good company ❤️
Good company ❤️
MP
Mark P.
My first exposure to a 5-day event
My first exposure to a 5-day event - looking forward to seeing what it is all about.
MK
Michael K.
5 Day Deal is great!
"I have been with 5 Day Deal for a few years now and have purchased their bundle many times. I get so much out of them and lets be honest... the way prices keep going up, this is a great value for you money. I appreciate the hard work each presenter puts into their course. I come back every year. I have learned sooo much."
RM
Rob & M.
5DayDeal is incredible!
I am thoroughly amazed at the value provided in these 5Day Deals! Something over 50 courses from KelbyOne, alone and courses and benefits from others, as well. And, on top of all that, for a very modest investment, you also support some worthy charity causes. Nothing I've ever experienced in the past has been so beneficial, both to me and to others. Jump on it!
Response from 5DayDealOct 18, 2023
Thanks so much Rob & Micki! Glad you love our bundles and thanks so much for the awesome review and encouragement! Enjoy you bundles and all the best!
RH
Richard H.
this year there is an extra charge if you want to download video tutorials
I was happy with previous experience with 5 day deal. This year things have changed and it is not obvious until you've made a purchase. Unlike in previous years the video tutorials this year are not available to download unless an additional payment is made.
Response from 5DayDealOct 17, 2023
Hi Richard.
Is this review based on the quality and quantity of products we offer in our bundles? We would love to be rated on that instead of receiving a 1 star rating for an option fee you are not thrilled with. This is why the fee is optional.
We appreciate your purchases and support and very sorry for the disappointment about that optional fee as we don't want any of our customers to feel like we were unclear about the bundle on our sales page. This is why we share about the Download Access Pass no less than 3 times on the page from bottom to top.
1x In VAULT Membership Info near the top of the page in the main bundle.
2x in the area with the title Around the clock streaming access.
1x in the FAQ under “How long do I have access to stream and download?”
We work hard to be very clear with all the information on our sales page. We also show the Download Access Pass on the checkout page above the checkout button with an image, more full description and a dedicated area to make 100% sure customers know about it before placing their order. We have worked hard to make this change very clear and obvious but would welcome any constructive and helpful feedback on how we can improve here and glad to consider it.
Glad to share the why behind this change as well in case helpful.
In light of increasing costs, we’ve made adjustments to our offerings to ensure customers are still able to purchase or main bundle - worth more than $2,000 on it’s own, - for less than $100. In order to do this, we had to introduced a new pricing model that separates standard streaming from premium Download Access but still allows all customers access to training materials, along with practice files when relevant.
This change allows us to keep our core offering affordable for everyone. It also provides an option for those who prefer to stream content exclusively, so they don’t pay for access they don’t need.
We’re committed to enhancing our platform and content continually. This change will help us do just that, ensuring you receive the best educational experience possible.
Should you have any questions or need further information, please don’t hesitate to contact our customer support team. We’re here to help and ensure you have an exceptional experience.
Thank you for your continued support. We look forward to continuing to serve you and make your learning journey even more enriching.
Warm regards,
Griffin
5DayDeal Support Team
RW
RT W.
Obtaining even the most basic information feels like a gamble
This latest experience has been incredibly frustrating. The 5daydeal team seriously needs to reevaluate their customer support. For some reason, every interaction has been nothing short of stressful. Obtaining even the most basic information feels like a gamble, and I find myself hoping for a straightforward answer to a simple question. Unfortunately, my latest interaction with them left me bewildered as the response provided did not address my query at all. It genuinely makes me question if they actually read and consider customer emails. This has been an overall disappointing experience.
Response from 5DayDealOct 17, 2023
Hi RT Woolley.
Thanks for sharing your experience here. As I have done multiple time via email I just want to reiterate how sorry I am for this customer experience that does not meet our expectations or yours. I hope the amends we have have made via email have gone a long way to show this is not a normal customer experience or one that we find acceptable.
We are also working with our customer support agent on this issue and are doing a refresh on training they had 2+ years ago on making sure to thoroughly read the emails and reply to address all questions and concerns.
I wish you all the best and hope that now or soon in the future we can earn an updated review with a better rating.
Griffin
