Diana
I remodeled my kitchen lst year and …
I remodeled my kitchen lst year and ordered some very nice pulls for Van Dykes for my cabinet drawers and doors. For weeks I was advised that my 'order was being processed'. When my carpenter was ready for the knobs I called and again was told the my order was being processed. I had to really push to get someone to find out why this was taking 8 weeks. Out of stock was the reason so I started searching for another vendor where I could get these pulls ASAP. Finally another company advises me that these are produced in Italy and likely would not ship for another 6-8 weeks so I canceled order with Van Dykes and settled for another pull that I could get in a timely manner from Top Knobs. Well 8 weeks later I get a UPS shipment for Van Dykes, they never canceled my order and I had original email to prove they had been notified that I had to cancel and the reasons why. So I called Van Dykes, I had to take these pulls to a UPS pick up and return them... no cost to me, credit card was refunded for pulls just a total hastle from start to finish. Their customer service if HORRIBLE and DECEPTIVE in so much as they avoided telling me how long the pulls were goung to be unavailable when they knew I needed them for my cabinets. I will never buy from them again... pity because they have some lovely things but you cant count on delivery or customer service follow through.
Response from Van Dyke's RestorersMar 31, 2018
Please accept our apology, we never want to disappoint our customers or give them bad or poor service. we understand people seeking an outlet to voice their opinions and we do try our best to resolve all the complaints and concerns brought to our attention. We have currently moved to the corporate office in South Carolina, we do plan to make things better for the over all experience with our company! Thank you, Tabitha