Van Dyke's RestorersReviews of vandykes.com

Van Dyke's can be trusted to have the finest products available! Every project is perfect after using a Van Dyke's product!

Very speedy delivery. Great product experience.

I have bought from van dykes for years. I love the brass fixtures.Everything is of the highest quality! Just beautiful! The selection you have to choose from is amazing.

Love the products!

I’ve never received a bad product from van Dykes supply.

We were repeatedly shipped broken items, and items were missing from the order. The customer service is horrible, and you will not be able to speak to a manager, or even the same customer service representative if you call their number. One item was discontinued, and they didn't tell us, simply shipped without it and said they'd look into it after pestering them several times (they never did).

We had nothing but hassle and incompetence from Van Dykes. Ordered a new door lock set and our locksmith asked if there was a different option available. We called and talked to customer service, who said they would check and get back to us. Never heard back. Called again, said they would have a supervisor call us. Nothing. We also ordered a brass kick plate and mail slot. The mail slot showed up and the brass plate didn’t. Waited a couple weeks, still nothing. Then customer service told me it had shipped with the mail slot and we accepted delivery, even though that package weighed far less than a brass kick plate would. Took multiple calls and several people who didn’t know what they were doing before it was fixed. I will never order from Van Dykes again.

The product was very good and what we had hoped for. There was a 5 month backorder on 75% of the product, however, which wasn't communicated very well. (When the order was placed the website said that the product was in stock). That set our project back by quite a bit. An email from the company would have been appreciated. I called Van Dyke's for info but they offered no more that a possible delivery date. Returning the 25% of the product already received would have been at our expense.