jeff C.
These folks are the best
These folks are the best! Most of the time you cannot get in touch with a company after you buy it. This one stayed in contact the whole time. I will always buy from them. Elsa was the best!
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VANCARO (vancaro.com) has 409 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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jeff C.
These folks are the best! Most of the time you cannot get in touch with a company after you buy it. This one stayed in contact the whole time. I will always buy from them. Elsa was the best!
Jose R.
Customer service was great. Elsa was there with me every step of the way. I got my package and my girlfriend couldn’t be happier. Thank you guys!
Imke R.
The rings I received are beautiful! I thought they would be very thick, but they are a perfect size. Gorgeous quality and arrived on time. I will definitely be ordering from Vancaro again. Thank you!
Monsieur A.
Bijou absolument magnifique, en tout point conforme à la vision que l'on en a sur le site. Malgré les perturbations du à l'épidémie de Covid-19, la livraison a été très rapide et parfaite. Son suivi est parfait.
Miguel C.
Sizes were wrong and we were worried that they would not be exchanged since the sizes were not available at the time. Thankfully we made a custom order and returned the wrong sizes and got the correct ones within a month: earlier than they estimated. :) Great products, prompt attention and response, and excellent customer service!
Joseph
Repeat customer here. Vancaro has great products and great customer support. Will continue to shop with Vancaro as they have a great selection of products at even greater prices.
Blaire S.
Stones are mismatched. All are supposed to be red and 1 stone out of 7 is a different color. They are fake which I understand, but that would lead me to believe it would be easier to at least make them match each other. Customer service was good...just wish the quality was better for $130.
Response from VANCAROFeb 18, 2021
Hi Blaire, We are so sorry about the issue. I appreciate it that you could update pictures to show the problem? We will figure out the problem and help fix it.If it’s possible, please highlight the defective parts in the pictures. If you need any further assistance, please feel free to contact us, and we will reply to you within 1 working day. Thanks a lot for your understanding and time. Elsa Regards! Customer Service Team Email us:[email protected] Chat with us:m.me/vancarojewelry
Stephen S.
Excellent customer support who updated me at every step of the delivery process. Also inquired about how happy I was with the purchase and if they could help more in any way. That is on top of the great necklace. My wife loved it. Thank you.