VANCAROReviews of vancaro.com

Response from VANCAROFeb 5, 2021

Hi Johnson, I'm sorry that I can't confirm your order with your current information. Would you please update the order number(starts with 6/2/W), buyer's name, zip code, or phone number? It‘s best to provide the email address attached to the order. I appreciate it that you could update pictures to show the item's current condition? We will figure out the problem and help fix it. If you need any further assistance, please feel free to contact us, and we will reply to you within 1 working day. Thanks a lot for your understanding and time. Elsa Regards! Customer Service Team Email us:[email protected] Chat with us:m.me/vancarojewelry

Response from VANCAROFeb 3, 2021

Hi Mandy, We're so sorry about the issue. Please kindly know that most of our items are made of international standard 925 sterling silver, and some items are plated with a layer of other colors to reach a better design, which means that the orders are not the color on their own, and the original color is silver. At present, because of the limitation of the electroplating process for the colored silvery items, the colored coat may wear and tear with the continuously wearing, and they may expose the silver color of the original color. Please kindly understand it's inevitable for the colored silver items, and generally, it does not belong to quality problems. Regarding this issue, we also explained it in detail on the product page. If you mind this, it's recommended that you could consider the items in silvery color, generally, it lasts longer, you could contact us for a coupon. On the other hand, we can use 14K real rose gold to customize the ring, the color will be permanent. If you need any further assistance, please feel free to contact us, we will reply to you in one working day. Thanks a lot for your understanding and time! Elsa Regards! Customer Service Team Email us:[email protected] Chat with us:m.me/vancarojewelry

Response from VANCAROJan 8, 2021

Bonjour Xavier Je suis désolé que vous n’ayez pas reçu nos e-mails. Nous avons répondu à vos courriels le 10 décembre 2020, 22 décembre, 29 décembre, 30 décembre et 5 janvier 2021, et avons inclus l'adresse de retour. Si vous ne trouvez toujours pas nos e-mails, pouvez-vous les vérifier dans les dossiers spam et publicité? Si vous ne trouvez toujours pas notre e-mail, vous pouvez nous contacter sur Messenger, merci beaucoup pour votre compréhension et votre temps. I’m sorry that you did not receive our emails. We replied to your emails on Dec. 10, 2020, Dec. 22, Dec. 29, Dec. 30, and Jan. 5, 2021, and included the return address. If you still can't find our emails, could you please check them in the spam and ad folders? If you still can’t find our email, you could contact us on messenger, thanks a lot for your understanding and time. Vancaro service team Email us:[email protected] Chat with us:m.me/vancarojewelry

Response from VANCAROFeb 2, 2021

Hi Mauricio, We're so sorry about the issue. Please kindly know that most of our items are made of international standard 925 sterling silver, and some items are plated with a layer of other colors to reach a better design, which means that the orders are not the color on their own, and the original color is silver. At present, because of the limitation of the electroplating process for the colored silvery items, the colored coat may wear and tear with the continuously wearing, and they may expose the silver color of the original color. Please kindly understand it's inevitable for the colored silver items, and generally, it does not belong to quality problems. Regarding this issue, we also explained it in detail on the product page. If you mind this, it's recommended that you could consider the items in silvery color, generally, it lasts longer. Thanks a lot for your understanding and time! Elsa Regards! Customer Service Team

Response from VANCARODec 23, 2020

Hi Nelson， We found some vendors sell items with stolen pictures of our products, which are not authorized by us. Please kindly know that the quality and material can't be exactly the same. Since the cost is fixed, the cheaper the product, the lower quality it must have. If there is anything on their website that is similar to our company's products, we will immediately sue them. Our products are hand-made by the ring workers and gemstone cutters, and the main part of the ring is made of sterling silver, the hardness is not as hard as the products sold in batches, and our ring the ductility is relatively high. You could buy an item to compare with VANCARO‘s item. If for any reason you are not 100% satisfied with our item within 30 days of receipt, you may return any unused and brand-new item for refund or exchange. If you need any further assistance, please feel free to contact us, we will reply to you within one working day. Thanks a lot for your understanding and time. Elsa Best regards! Customer Service Team

Response from VANCARODec 23, 2020

Bonjour, Je suis désolé pour le problème. La plupart de nos articles sont en argent sterling 925 standard international, leur couleur d'origine est l'argent. Afin d'obtenir un meilleur effet sur le design, les articles ont été plaqués avec la couche d'autres couleurs, ce qui signifie que le métal des articles n' a pas la couleur en soi. Veuillez bien comprendre que c'est la caractéristique de l'artisanat, cela est inévitable pour les articles en argent coloré, qui n'appartiennent généralement pas à des problèmes de qualité. À l'heure actuelle, en raison de la limitation du processus de galvanoplastie pour les articles argentés colorés, même si nous avons déjà introduit la meilleure technologie de galvanoplastie, le manteau coloré peut s'user et se déchirer avec le port continu, et ils peuvent exposer la couleur argentée de l'intérieur. Concernant ce problème, nous l'avons également expliqué en détail sur la page produit. Si vous avez besoin d' aide de notre part, n'hésitez pas à nous contacter, je vous répondrai dans un délai d'un jour ouvrable. Merci beaucoup pour votre compréhension et votre temps! Cordialement