Valyōu FurnitureReviews of valyoufurniture.com

Ordered Charm2 bed in September. Delivered mid October with damaged part. Still waiting for replacement. Their customer service sucks. Responses are contradictory and they lie a lot. One of the worst experiences in my life. Would definitely recommend to avoid this company.

Everything went wrong with my experience with this company. Charm 2.0 bed arrived at least 2 months past the stated delivery date. However, customer service was helpful and responsive throughout this time. Then, within a year of owning the bed, it broke. The support leg system holding the weight from the middle joist was a design flaw. It was clearly a design flaw given that when I attempted to have this issue resolved through their warranty vendor, they were unable to replace the part because those parts no longer exist. Since we bought the bed, it was redesigned, I’m assuming to fix this issue. I went back and forth with the warranty vendor multiple times to get this resolved. In the end, they said I was out of luck and offered a $75 gift card for a bed that is now broken that I originally paid ~$1000 for. There are more frustrating details I could share, but I think this review should serve its purpose. Valyou Furniture in my experience, is not a reputable company and should be avoided. My last hope at this point is that a company agent reaches out to fix this issue. Otherwise, this feels criminal to have a knowingly flawed product and not be willing to make things right with your customers.

Horrible company! It’s a bait and switch. I’m still waiting on my couch. They over promise and under deliver. They will tell you it will be 4 weeks but it’s going. Their new date arrival date is 3 months now. 6 weeks. Still nothing. They gave me the option of a different couch so I can get it sooner. I don’t want it. I’m so upset I chose this company. No discount just to get it sooner too. Horrible. Who promises 4 weeks to be instead 14 weeks! Now I don’t want the couch. If I ever get it I’ll look at it hate it now. The trouble it caused me. I can’t believe they wouldn’t offer a discount for their mistakes and make you take one you didn’t want in the first place!!!

Maintained communication throughout and my bed arrived in 2 business days - Thank you

BUYER BEWARE!!! They do not uphold the standards that are described on their pieces. I ordered a set of chairs that had arrived NOT as described and their customer service people basically told me tough, deal with it. Really really really disappointing.

The delivery driver was very nice and helpful. Everything went extremely smooth.

The delivery driver was very kind and helpful. Made great conversation. Everything went extremely smooth.

Easy,Fast,Painless delivery process! Great communication highly recommend.