ValueMailers.ComReviews of valuemailers.com

I've bought mailers, boxes, and labels through their website for a few years. I've never had any problems. My orders have always arrived with the correct sizes, quantity, etc... The padded mailers in particular are really durable. At one point I switched to a cheaper brand to try to save some money but I ended up switching back to ValueMailers because they're much better quality.

I've been a happy customer for the past few years, until now. They have great products at great prices, but if they mess up your order, they won't call or email you back, or make any attempt to make it right. Luckily I paid through PayPal, so I filed a complaint, submitted photos for proof, and they agreed to a partial refund. If they would have just called me or emailed me back and sent me the remainder of my order, there'd be no problem. Unfortunately for them, they lost a good customer.

I ordered these boxes because I was running low. The message said they could take 4+ weeks for shipping. I have used this company before and had a great experience. The boxes are very nice quality, easy to fold and strong for shipping. My boxes arrived in under a week! I will continue to purchase from this company.

This company is horrible. I was a frequent customer… purchased $900 worth of mailers they told me they were out of stock I said ok no problem please refund. Months later when going over my inventory and charges I realized they never refunded. I’ve tried to contact them several times… nothing. They don’t have any problem stealing money which is sad.

Their products are good value. Arrives 1%~2% of defect products but I accept it as fair and never complained about it. Their main problem is their customer service skills. They hardly pick up their phone (which is also understandable, maybe they have short staff) . The way they handle the inquiry email is the worst.. no details at all and way too casual, not even greeting... No explanations of the situations nor how would they handle the cases.. Most of their customers should be business owners and their business depends on you! Can't believe how they are running their business like that if they care about other businesses. Hope they read this and improve on their services.

I've been ordering from this company for years and never had a problem until now. I was sent the wrong item and I reached out using the form on the website. They responded and asked for photos, which I provided. I was ghosted over a week. Sent another message and left a phone message. Finally two weeks later I call and get a human on the phone ... who tells me she will send me a shipping label and I have to go to UPS myself and drop off the MISTAKE BOX and provide proof I did it before they will ship me my correct item. I haven't even gotten the label. Will be ordering elsewhere from now on.

Sent wrong boxes, too big for my products. Needed boxes & was out, had to use some of the boxes to fufill my orders because they took 4 days to respond to my concern. They offered a partial refund to keep them, but I'm loosing money every box I send from shipping weight. They wanted me to return for a full refund upon receipt, meaning I have to drive, waste gas & time to return, plus wait. Asked for full refund b/c slow service & it was their mistake. Was told I was extorting them. TERRIBLE CS!!

Avoid company. First order was great. Second order, sent the wrong size boxes. Third and my FINAL order with them, they sent flat cardboard squares instead of boxes, not sure how you can mess that up. Once they Finally answered my emails, I requested a refund. They changed to order information on their website as refunded, it wasn't, it would show in paypal. No responses. Their website says BEST RATED CUSTOMER SUPPORT...5 STAR!....absolute lies.