ValueMailers.ComReviews of valuemailers.com

I've been a happy customer for the past few years, until now. They have great products at great prices, but if they mess up your order, they won't call or email you back, or make any attempt to make it right. Luckily I paid through PayPal, so I filed a complaint, submitted photos for proof, and they agreed to a partial refund. If they would have just called me or emailed me back and sent me the remainder of my order, there'd be no problem. Unfortunately for them, they lost a good customer.

This company is horrible. I was a frequent customer… purchased $900 worth of mailers they told me they were out of stock I said ok no problem please refund. Months later when going over my inventory and charges I realized they never refunded. I’ve tried to contact them several times… nothing. They don’t have any problem stealing money which is sad.

I've been ordering from this company for years and never had a problem until now. I was sent the wrong item and I reached out using the form on the website. They responded and asked for photos, which I provided. I was ghosted over a week. Sent another message and left a phone message. Finally two weeks later I call and get a human on the phone ... who tells me she will send me a shipping label and I have to go to UPS myself and drop off the MISTAKE BOX and provide proof I did it before they will ship me my correct item. I haven't even gotten the label. Will be ordering elsewhere from now on.

Sent wrong boxes, too big for my products. Needed boxes & was out, had to use some of the boxes to fufill my orders because they took 4 days to respond to my concern. They offered a partial refund to keep them, but I'm loosing money every box I send from shipping weight. They wanted me to return for a full refund upon receipt, meaning I have to drive, waste gas & time to return, plus wait. Asked for full refund b/c slow service & it was their mistake. Was told I was extorting them. TERRIBLE CS!!

Avoid company. First order was great. Second order, sent the wrong size boxes. Third and my FINAL order with them, they sent flat cardboard squares instead of boxes, not sure how you can mess that up. Once they Finally answered my emails, I requested a refund. They changed to order information on their website as refunded, it wasn't, it would show in paypal. No responses. Their website says BEST RATED CUSTOMER SUPPORT...5 STAR!....absolute lies.

The worst company to buy from.! I wanted to support and local business.! I got scammed.! Placed a $50 order to only receive half of the items ordered and because they provided a tracking number For the order I didn’t get any refund at all.! BUYERS BEWARE.! Worst customer service EVER.! Do not buy from these people.

I purchased poly bubble mailers, they sent Kraft mailers. I contacted customer service, no reply. Waited a week and contacted again with the item number, they said "We do not know what you are talking about." They did however, send a mailing label for me to send back the wrong item they sent, but it was not pre-paid, so I would have to pay over $20 to return the giant box of Kraft mailers. I contacted them again about this issue, no reply. I have done business with them for over 5 years, and they have gone down the tubes the last few months. I will not be back after this fiasco, still out the bubble-mailers and my money.

Terrible customer service! I ordered record mailers and cardboard stiffeners. The stiffeners came partially damaged. I messaged seller and they asked if a partial refund was ok. I said "yes" but never heard from them again. I sent multiple mails with no response. Also note that the outer box they were shipped in was not damaged. So it looks like they knowingly packed and sent me damaged products. I have ordered from them before. NEVER AGAIN. Good-bye No Value Mailers.