A-Z Moving and Storage LLCReviews of valueaddedmoving.com

Beware: classic bait-and-switch scam. I was quoted $1,700 by Value Added Moving for a long-distance move from North Carolina to New York. I went over every item in detail ahead of time — no surprises, no last-minute additions. When the movers arrived, they claimed my items were “bulkier than expected” and suddenly told me it would cost an additional $1,500, plus the cost of another truck, to move the same items we had already agreed on. I refused the new price and asked them to cancel the move and return my $800 deposit. They refused. I’ve contacted them multiple times over multiple days — no resolution, no refund. After posting negative (and truthful) reviews online, they contacted me offering a partial refund — only if I took the reviews down and signed an NDA agreeing not to speak about my experience. This is manipulative, unethical, and clear evidence of a bait-and-switch scam. If you’re considering using them — don’t. Save yourself the stress, wasted time, and lost money.

Don't trust the salesmen. They will give you a price, then up the price the week before. Went from $4700 to $7300. Then, the day of the move they said they could not move us unless we gave them an additional $4025. From $4700 to 11,335. My 88 year old mother was scamed! Lost her $3330 deposit! Stay away from this broker! When you talk to customer service they tell you the contract is “iron clad”.

Positive experience from my first interaction when I called them. Moving is never enjoyable but that's why I hire brokers. Typically they're able to get a much better rate than I could on my own. I was quoted almost $7000.00 which I thought was a great price. I made a deposit which is totally understandable in today's world. The day of the move when the truck came was when things got a little stressful. I wanted to have my patio furniture and grill moved also, but I didn't have it on my inventory nor was it ever mentioned. My bad! I thought I would have to leave it behind. I had to wait the following day for another truck to arrive since this one didn't have enough space on it. Everyone I had contact with was extremely accommodating and seemed to care. I did have to pay almost $1800 in additional fees in order to move the added furniture. I was upset at myself for forgetting this but it was hard with the house being sold and everything in my life changing with this move. I'm surprised I didn't forget more! I don't mind having to pay for this there was no way for the movers to know this.The guys all worked hard and moved everything that they said they were moving and more. Thank you guys and I will absolutely recommend and use you all again, if I ever move! Big shout out to Declan for taking charge and working with me. Thanks!!

I understand that you are the broker for this company. But, I would seriously remove them from the rotation. And find another way to do quotes. I did a walk through with the rep with pictures and I can show the text messages where I gave a full view of everything to Mike. The price went from 4600 to 7200. The movers showed up late to my home and were there until midnight. This is a violation of the apartment's policy. They also removed the security box that goes with the security system after I gave explicit instructions to the contrary. I told the man that the box belonged to the apartment and was to remain ( I have a picture of it). That is destruction of property. I am being charged by the apartment for that and expect the company to reimburse me as I told the movers that the box was not to go. I also do not appreciate the movers destroying the 100 dollar lighting system that was on the television that should not have been removed (pictures taken). They did not pack everything and left many items behind, even though a walkthrough was done when they arrived and they were told when we did the final walk through. The movers acted like it was the biggest inconvenience and left without packing those things (pictures were taken). The total amount almost doubled and the explanation that was given to me was that the agent did not have any idea of the amount of items to be taken. That is not true as I said, the agent did a virtual walk through of my house. The mover also stated something about moving IKEA furniture, basically stating that it will be destroyed in the process of the move and they are not responsible for that. That was not discussed or stated when Mike and I spoke on the phone. That IKEA clause is not even in my contract. This has been the worst moving experience. The whole time the movers kept commenting on how much stuff I had as if having a furnished 2 bedroom apartment was not something I should have. I will let you make the implications from there. Don't know if it is because I am a person of color or a woman, take your pick. It was not a comfortable experience for me. I also want to speak in terms of payment collections, I do not know anyone who carries thousands of dollars in cash to get money orders and or give someone cash for a move, but I was not comfortable giving money orders for loading and unloading my stuff. This should be standard policy that credit and debit cards should be taken. They are also not in contact with the dispatch department of the company as I have been contacted by more than one person about the delivery and no one is talking to each other. This makes me think the company is a scam. Too many red flags for me on this and I will not be using this company again. I am also telling my employer as well, this was a company funded relocation. This cost was totally unacceptable.  The contract price and the actual was 3721 difference. The total was 8520 from a quote of 4800. As I stated I only have a 2 bedroom apartment. Again I have pictures of everything I have stated. And when I tried to speak to the agent Mike, my text messages and calls have gone unanswered. Very poor customer service.

This crew was superb! I had to move from Brooklyn to westchester from a 2 bedroom apartment to a 3 bedroom house. They were fast, efficient, courteous, kind, honest and easy going! One of them had injured his eye earlier in the week but continued to work through some noticeable pain while joking and being very attentive.

They were punctual efficient and went above and beyond to make our hectic day of moving as easy as possible They were carful with all item and even made sure our unnecessarily large couch made it in into the apartment when it did not easily fit through the front door. We are very thankful to have booked here. We would recommend them to anyone who is looking for movers in the area to..

The day of the move everything that was agreed to was exactly how it happed. The movers were right in the window agreed upon, they were friendly and hard working, and they made me feel good about the move.Overall, I can't thank my two movers and the company enough for making a stressful situation painless and easy. Thank you!

DONT EVER CALL THIS COMPANY. That’s all I can say. They will destroy your items and never show up when they say. They cracked our 10k hot tub and then said it was our fault for some reason