ValoreReviews of valore.com

This is a horrible website to rent books. I tried to print my shipping label and it won't allow me to. I now have a late fee and the website doesn't give a phone number to contact costumer support. The seller does not even provide an address for me to return my book using my on FedEx shipping label. I wrote numerous emails to my seller and they still have not replied. I will never use this website again.

I ordered a book a week ago (before Thanksgiving), received confirmation on the order, given order number, then received shipping confirmation. A day or so later, I'm contacted telling me that the order was canceled and that my money was refunded without reason. This was a Christmas gift for a friend. I could have ordered from dozens of other sellers where this book was concerned and I chose Valore because of the good reviews and I got burned. How can I trust this company to do this again? They aren't dependable so be forewarned that you won't always get what you ordered.

Don’t use there buyback program. It takes them too long to check in the book and even longer to pay you via Paypal. It’s been 3 weeks and I still have not been paid even though it has been processed. The other buyback companies I have used pay promptly.

Horrible! Do NOT purchase through Valore. We purchased 2 textbooks through this company over a month before classes began. One never showed! The other did not arrive as described. We ordered Horngren's Accounting, the Financial Chapters, Student Value Edition Plus MyAccountingLab with Pearson EText -- Access Card Package. There was no Access code although the description clearly says we purchased it. When I called they said the fine print says “may not contain CD, etc”. The access code is not a CD. I argued it should have said “does not contain access code” and/ or the produce description should be changed. They didn’t care. Misleading!

DO NOT DO BUSINESS WITH THIS COMPANY. PERIOD. I'm so upset with this company that I have to write another review for an update. I finally found an email after sifting through a ton of complaints online (customerservice @ valorebooks.com). To reiterate, I sent in a book in perfect condition, STILL IN THE BINDER THAT I KEPT IT IN. They wouldn't accept it. So I had to FIGHT to get the book back. What they sent back was not my book. There are stickers on it, it's BEYOND damaged and was held together with RUBBER BANDS. This company is ripping off college students by taking your books, claiming they are unsellable and sending you the SH** ones that they receive. They will no longer respond to be now that they sent me this garbage back. I am so upset.

I sent Volare Books a text book that was in perfect condition. I barely opened it. They had quoted me a price of $40 to buy it from me. In an email to me they are telling me they aren't going to accept it. This is BS. Do not do business with this company!!! Update: I had sent another book that was in like new condition that they quoted I would get $35 for. Again they sent an email rejecting the book. I think they expect people will just accept the fact they aren't going to get any money and let Volare keep the book and then Volare with resell or rent a book that was free to them. Big Scam! Again, don't do business with these people. I took my time to package (even paying for package materials) these books expecting a check for $75 and I got nothing but frustration. Poor business model.

BEWARE! I ordered a book that was advertised as available. The next day they refunded me with no explanation as to why. Kinda looks like they realized a mistake was made by them on the price offered and decided to cancel the order. Now they can repost it at a higher price later. What a SCAM!

Whatever you do, DO NOT BUY FROM THIS COMPANY! Their customer service is rude and condescending. With students being their primary customer, you'd think they'd be more understanding and considerate. I'll be taking my business to amazon where the customer is always right. Bad company.