Valon MortgageReviews of valon.com

simple and easy process. love valon mortage and especially Sean! Thank you so much

It was very thorough but very smooth, the quickest loan we have ever gotten to date. Everyone was very nice, so polite & very understanding to our needs. I would recommend you to a family or friend in a heart beat! Thank You.... All for completely understanding our needs! Bless you all, Jimmy & Janice McDonald

This is not a good experience. Trying to obtain a home equity loan and then to be transferred to another transferred, and now you are going to take a payment from an account that doesn't even exist is mind blowing

The process is taking longer than the 5-7 business days I was told. Since it was a mistake, it should be rectified quicker. I sent paperwork over 2 weeks ago showing this.

My Flood Insurance invoice was never paid and I submitted the invoice on top of two emails trying to get clarification for why it wasn’t paid when my premium was due. I had to pay for the invoice for my flood insurance out of pocket and it has been over two weeks and I still have never heard back. I tried switching home insurance companies last year and had the same issue with customer service. I have had nothing but issues with this company.

VALON MORTGAGE, formerly known as PEACH STREET, INC. debt collections, uses there new AI platform VALON OS to manipulate escrow and unpaid principal balance to add to loans in an attempt to force unsuspecting federally backed homeowners into a refinance or foreclosure, and then list themselves as mortgagor as the one that is getting the loan. This is wrong on so many levels. Predatory as fk, and flat out lie to state and federal regulators with a smile on there face too. Sorriest group of individuals I have ever had the bad luck to come across.

They bought my mortgage from Rocket. The first issue I noticed is that they don't have an android app for you to make payments through. It's 2026, a major company that doesn't have an app for multiple os at this point is beyond me. My biggest issue is that I rent my main home because my husband and I moved for work. We rely on the rent to cover the mortgage payment. My payment is due the first of the month, but I don't get the rent payment until around the 12th. I asked Valon if they could change my payment date so I would never be late (in case of delays or holidays). They told me no and to use the 16-day grace period to make my payments. Absolutely blows my mind. Yeah, it's not technically late, but always paying at the end of the grace period is not a precedent I want to set. Either that or I have to pull from savings every month and wait for the rent payment. Valon has zero interest in helping out the homeowner. All they care about is getting their money. I really hope my mortgage is sold again. I'd rather deal with setting up a new app or account somewhere than be stuck with callous incompetence.

Was never able to reach a live representative. The AI responses were good with problem solving, however it was wrong given the intricacies of what I needed to do. It told me to send the wrong paperwork and made wrong changes to the account. Now I have to guess about what I need to send in the future to correct it.