Valon MortgageReviews of valon.com

Robert the mortgage consultant was amazing!!! Also, the process was simple and straightforward. Super happy with the results.

Very good thanks

I have had to call several times to get a problem resolved and to this date it has not been resolved. I need a new analysis of my mortgage because I changed homeowners insurance back in June. They keep telling me they are working on it but it never happens. I wanted it done by 8/1 so I could make my mortgage payment with the adjusted amount. I’m not understanding since everything is computerized why it takes so long. It is very frustrating and very disrespectful to customers to have such poor customer service.

Completely misled and I’m very upset. Dana forgot about the transfer tax in Florida AND she under estimated my closing costs by HALF. I found this out after my credit was run taking that hit. I have asked for someone else to talk to but have not gotten a response.

I want to express my frustration regarding Dana Staples, the Valon Loan Officer. It's baffling how incompetent she is at her job. I've been trying to secure equity from my rental property for three months, only to discover today that my loan application is no longer active, and Dana never bothered to inform me. My experience with Valon Mortgage has been the worst I've ever encountered. To make matters worse, I can't even contact a manager because Valon's customer service doesn’t provide a number I can call. What a joke! At this point, Valon can take my equity application and shove it.

Great customer service

Got our loan approval quickly and were able to close early.

Valon Mortgage has had a $93,000 check sitting in escrow for almost a month. I’ve been trying to get my first draw for almost a month. They told me several times the check was mailed via USPS. It never came, they issued a stop payment and now I have to wait even longer to get an ACH. While this whole thing has been going on, lo and behold it was sent via FedEx and no one gave me tracking. I asked for a tracking number 3 times and “there isn’t one” MEANWHILE the check has been sitting at my vacant house because I wasn’t able to track it since I was told it was sent via MAIL. I’ve tried asking to speak to a manager twice and every time “call back request.” Having to wait for a manager to decide to call back on an already escalated issue is pure insanity and a HORRIBLE business practice. My insurance and contractor are breathing down my neck for this money to begin renovations and it’s been held up by Valon this entire time. Unacceptable. Thank God my mortgage is getting transferred, I’m so over Valon.