Valon MortgageReviews of valon.com

Heloc loan experience could have been wonderful. The system is extremely easy to navigate and explore. Once the processing began, all systems were awkward, unable to understand, and every single movement going forward was after I contacted customer service. Or I would call my loan officer, after being on hold for way too long, ask for an explanation of the hold up. Then we would go on a conference call to get an answer. Issues should have or could have been sent to me immediately, but instead I had to track it down. We finally found a solution, moved forward, then had issues with the e notary reading our licenses. So, you sent out a notary to our home and finalized the contract, with two days before expiration. Yeah!!! Oh no, when I followed up on Monday to get the expectation of funding, I was told the loan was cancelled, as it expired! So, I went to the system and started over, with a different $ amount. Smooth sailing, awaiting enotary. Then, you funded the cancelled loan. Incompetence! By then, I just wanted it over with.

Like doing paper work remotely.

slow or late communications on when and what is happening. No headsup my loan was even being moved

It only took 3-5 minutes to set up online payments, company sends a lot of information on current mortgage rates,

Valon Mortgage always kept me on my account and specials that came with my mortgage.

Very easy to work with

I am not even sure who to complain to. I called four straight times and your automated system hung up on me four straight times when I tried to get to a live representative. It said I was outside normal business hours but I called at 3:15 EST. All I wanted to do was confirm my new address and verify my refund amount. To be hung up on four straight times is just pitiful. I understand everyone wants automat AI but sometimes you need to speak with an actual human and not be hung up on. Very disappointing.

They keep me updated very smooth experience. Customer service is awesome