customer
Poor customer service
Poor customer service

Valon Mortgage is a mortgage service provider focused on making homeownership more flexible, transparent, and financially beneficial for you. Whether you’re purchasing a new property, refinancing your current mortgage, or looking to access cash from your home’s equity, Valon helps you secure competitive rates tailored to your goals.One of Valon’s biggest advantages is how it combines lending and servicing into one seamless experience. That means once you have a loan, you can easily manage everything in one place—from making payments to tracking your balance and understanding your options. You’re not left in the dark or dealing with multiple companies—everything is designed to be simple and easy to navigate.If you’re looking to refinance, Valon makes it straightforward to explore better rates or adjust your loan terms as your financial situation changes. You may be able to lower your monthly payment, pay off your loan faster, or tap into your home equity for major expenses like renovations or debt consolidation. Because Valon already services your loan, the process is faster and more convenient.Overall, Valon Mortgage is designed to give you more control, better rates, and a smoother path to making the most of your home investment—without the typical complexity of traditional mortgage providers.
Valon Mortgage (valon.com) has 260 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Investments & Wealth · NEW YORK, New York
Excellent

Investments & Wealth · Seal Beach, California
Excellent

Investments & Wealth · New York, New York
Excellent

Investments & Wealth · Conyers, Georgia
Excellent
260 approved reviews, newest moderated first
customer
Poor customer service
Melissa W.
I had no problem with Valon, until my dad passed and we had to go through all the paperwork. I wasn’t impressed. They finally resolved the matter but in the most invasive way possible… Glad that’s over and I’m hoping not to have anymore issues.
Indiana R.
Jesse Vizcarea and Drew Coleman. Very knowledgeable and able to walk me through the process easily. Great service.
Michael and Lisa P.
I gave a 5 because everything worked out. I DO NOT LIKE AI!! I want to talk to a REAL person. Not a robot. No matter if it is correct !!!! Things go wrong with a robot no matter what!!!! But Valon has been great when I have talked to a REAL person !!
customer
It was very easy and received my funds in a weeks time. Awesome!
Jim M.
Awful company. Still trying to get money from them for the flood damage at my home. $25,000 for the demo work, 55k for the rebuild. Over the past couple of weeks, I have spoken to: Hector 3x, Israel, Anna, Monica, Fernando, and a couple of others. Have to start from square one each time. No one knows what's going on. They lie constantly. They promised to transfer money via ACH and did not. No explanation. They have not sent a dime. To be continued.
Esteban G.
it was a great experience working with Valon Mortgage, the transaction was fast and easy thank you so much for helping me getting this heloc.
Dwight
Communicating with the mortgage loan officer Mike was like speaking with a friend that has your best interest at heart.