Valley Vet SupplyReviews of valleyvet.com

Frustrated because I paid $23 dollars for over night shipping & it was not shipped overnight.

customer service was fine but the item I bought was completely worthless. This no-jump harness is a total joke. falls right off, even though I followed the instructions perfectly.

I was missing my medication for my dog because UPS lost package on Friday, this point my dog has not had meds for 4 days and medication should have arrived by now, UPS was saying it would be delivered by the end of the day. I contacted them and they wanted to wait till Monday to check with UPS and see if they can find it. I had to ask them to send out asap because my dog needed his meds, they then said I will have to refuse package if it arrives or not open them if they arrived. I think they automatically should have offered to get them out quickly then wait till Monday to see if they can find them when I specified the urgency.They did end up getting them in a couple day's but was not happy with not even offering to get them to me quickly since it was not my error.

VVS cancelled my order because she said there was a weight difference. She was wrong because there was a prescription for the weight difference. Someone should have called me. She entered the order and said she could not make it auto ship. I placed another order on auto ship. I received both tick medicines and paid $6 more for the one she entered. NOT HAPPY. She should have told me to do it.

The product was pressurized due to shipping and much of the medication was lost on the first opening. It was a huge waste of the ointment. It continues to spew out even after several uses. Most of this tube will be wasted.

The HomeAgain scanner I ordered did not work when it arrived. Instead of allowing me to send it back to you in a straightforward manner, I spent an hour on the phone with your company speaking to various people. They then gave me a number for the manufacturer and told me I could not send it back to you. By then it was 5pm and the manufacturer office was closed. The manufacturer office was supposed to call me the next day but they didn't. I did not have time to call again until a few days later. The manufacturer did agree to send me a replacement, which I have received, along with a shipping label to return the defective product. I think that if a customer receives a defective product there should be a straightforward way to return the product to Valley Vet, and you can handle the return to the manufacturer. We all live busy lives and we do not have an hour to spend every time something arrives that is defective. Thank you for listening to my comments.

The length of time it took to get my order was not acceptable. Since it included a pain relief medicine and fly spray it was needed quickly. Combine that with the attitude of Customer service after being a customer for over 30 years I'm done.

Slow lead times. Possibly Covid related which is understandable but I feel transparency is needed for delayed shipping