Excellent Vet Supply Shop! Great service! Honest, kind people. They went the extra mile for me. I highly recommend them. A+++
TS
Tara S.
Patient Safety Violation / Medication Compromise
URGENT: Patient Safety Violation / Medication Compromise
I am writing to you directly to bring an immediate, severe safety violation to your attention regarding your pharmacy operations. On 7/9/2026, I received a shipment of Cyanocobalamin (Vitamin B12) intended for my pet. The medication arrived boiling hot, and the included temperature safety indicator on the label was fully triggered, confirming a dangerous temperature excursion.
When I contacted your pharmacy for a replacement, your pharmacist took me off the recorded line and actively instructed me to ignore the triggered safety label and administer the boiling hot medication to my pet anyway.
This directive represents an egregious breach of pharmaceutical safety standards, consumer protection laws, and veterinary health ethics:
* Destruction of Medication: Cyanocobalamin is highly heat-sensitive. Exposure to extreme heat breaks down the molecular structure, rendering the drug ineffective and leaving my pet completely untreated for a critical medical condition.
* Contamination Risks: Severe heat causes liquids to expand, threatening the sterility of the vial's rubber stopper and risking bacterial contamination in an injectable drug.
* Dismissal of Safety Protocols: Temperature indicators are placed in shipments specifically to protect patients. Advising a consumer to disregard a triggered safety mechanism is professional malpractice.
As a customer, I am deeply alarmed and carry an absolute concern for the safety of animals and patients relying on your pharmacy. Had I blindly trusted your pharmacist’s advice, I could have severely harmed my pet by injecting a compromised, non-sterile solution.
I demand the following immediate actions:
1. An internal investigation into this specific pharmacist's conduct and instructions.
2. A formal response outlining how your company plans to correct this systemic training failure.
Please be advised that I am preserving the physical evidence, including photos of the triggered safety label, and am concurrently filing formal complaints with both the State Board of Pharmacy and the U.S. FDA Center for Veterinary Medicine.
I expect a prompt response regarding this critical safety failure.
Sincerely,
Tara Sue
RM
Rhiannon M.
Very professional
On Wednesday, my elderly cat suffered a saddle thrombosis which is a painful, slow, agonising death. We were in the process of registering our pets at valley vets, but he’d not yet been seen as a patient and was still registered with our old vet practice. The old vets completely let us down, wanting us to travel out of county for an appointment in several hours time so we phoned and asked if we could bring him in despite not yet being registered. We were told to go straight in, and when we arrived someone was there to take him straight to triage.
The whole team were so professional, empathic and just absolutely brilliant. From reception staff, nurses and vet. I was an absolute mess but I hope they know I truly appreciate how kind they were.
FA
Fede A.
So far so good!
I was skeptical at first because I hadn't purchased from them before, and the price for the product I needed was significantly better than my usual provider's. After researching online and calling them to validate the website, pricing, and terms, I felt confident enough to submit my order online. Great experience so far.
AH
Andrew H.
The staff at this practice were incredibly caring and respectful
The staff at this practice were incredibly kind and supportive during one of the hardest moments we’ve had to face. From the moment we arrived, they treated both us and our dog with genuine compassion, patience, and respect. Nothing felt rushed, and they took the time to explain everything clearly while giving us the space we needed to say goodbye. Their empathy and understanding made an unbearable situation just a little easier, and we are truly grateful for the care and dignity they showed at such an emotional time. We couldn’t have asked for more supportive professionals, and we’ll always appreciate the kindness they showed our family.
IA
Indy A.
Very poor customer service
Very poor customer service. I placed an order for over $100, the order was sent without any required proof of delivery and was lost. When I contacted the company, I was sent a blurry picture of someone's shoe inside of a truck. they said that was the "proof of delivery". I asked for further information since that was unacceptable and then, I was sent coordinates of the scan that was done by the delivery company. Coordinate... because apparently, I can ask Columbus for help with coordinates. Extremely poor service did not take any accountability. Will not recommend, go and order from Tractor Supply.com they actually deliver and care about their business and customers.
AB
Allen B.
I ordered numbered ear tags for our…
I ordered numbered ear tags for our cows instead of getting Numbered ones they just put our last name one they and wouldn't fix the problem they said I messed up instead of fixing it they wanted us to spend another $100 on tags to fix their mess up and their website is jumpy
AP
A P.
Can’t even do a proper invoice
Can’t even do a proper invoice, Been p a customer since 2009. Not going back. Problem with invoice and refused to fix. Done with this company. Invoiced a popular selling equine drug showing a discount of 60% off. Completely false and then refused to fix it. If I would have posted the invoice online, on social media, they would have received a deluge of inquiries asking for the discount. Slimy business practices.
