Valley Vet SupplyReviews of valleyvet.com

URGENT: Patient Safety Violation / Medication Compromise I am writing to you directly to bring an immediate, severe safety violation to your attention regarding your pharmacy operations. On 7/9/2026, I received a shipment of Cyanocobalamin (Vitamin B12) intended for my pet. The medication arrived boiling hot, and the included temperature safety indicator on the label was fully triggered, confirming a dangerous temperature excursion. When I contacted your pharmacy for a replacement, your pharmacist took me off the recorded line and actively instructed me to ignore the triggered safety label and administer the boiling hot medication to my pet anyway. This directive represents an egregious breach of pharmaceutical safety standards, consumer protection laws, and veterinary health ethics: * Destruction of Medication: Cyanocobalamin is highly heat-sensitive. Exposure to extreme heat breaks down the molecular structure, rendering the drug ineffective and leaving my pet completely untreated for a critical medical condition. * Contamination Risks: Severe heat causes liquids to expand, threatening the sterility of the vial's rubber stopper and risking bacterial contamination in an injectable drug. * Dismissal of Safety Protocols: Temperature indicators are placed in shipments specifically to protect patients. Advising a consumer to disregard a triggered safety mechanism is professional malpractice. As a customer, I am deeply alarmed and carry an absolute concern for the safety of animals and patients relying on your pharmacy. Had I blindly trusted your pharmacist’s advice, I could have severely harmed my pet by injecting a compromised, non-sterile solution. I demand the following immediate actions: 1. An internal investigation into this specific pharmacist's conduct and instructions. 2. A formal response outlining how your company plans to correct this systemic training failure. Please be advised that I am preserving the physical evidence, including photos of the triggered safety label, and am concurrently filing formal complaints with both the State Board of Pharmacy and the U.S. FDA Center for Veterinary Medicine. I expect a prompt response regarding this critical safety failure. Sincerely, Tara Sue

Very poor customer service. I placed an order for over $100, the order was sent without any required proof of delivery and was lost. When I contacted the company, I was sent a blurry picture of someone's shoe inside of a truck. they said that was the "proof of delivery". I asked for further information since that was unacceptable and then, I was sent coordinates of the scan that was done by the delivery company. Coordinate... because apparently, I can ask Columbus for help with coordinates. Extremely poor service did not take any accountability. Will not recommend, go and order from Tractor Supply.com they actually deliver and care about their business and customers.

I ordered numbered ear tags for our cows instead of getting Numbered ones they just put our last name one they and wouldn't fix the problem they said I messed up instead of fixing it they wanted us to spend another $100 on tags to fix their mess up and their website is jumpy

Can’t even do a proper invoice, Been p a customer since 2009. Not going back. Problem with invoice and refused to fix. Done with this company. Invoiced a popular selling equine drug showing a discount of 60% off. Completely false and then refused to fix it. If I would have posted the invoice online, on social media, they would have received a deluge of inquiries asking for the discount. Slimy business practices.

We have been going to valley vets for years and had many pets registered with them, mainly we have been happy with the service and treatment of our animals. Had a very bad experience recently where staff were extremely rude. Would never set foot in one of their practices again and will be registering my animals elsewhere.

If you wish to meet surly, incompetent, and downright rude people via the phone this is the hotline for you! There are plenty of other places to purchase from rather than have to deal with Valley Vet Supply, I'd suggest going there. If you don't have any interaction with them, their website build 20+ years ago that is not mobile optimized in any way, and you just want to toss dollars away with some of the worst people you'll engage with then once again - you've come to the right spot!

An absolute clown show of a company... First they make getting the Ag sales tax exemption on obnoxiously difficult and then lied about having to have an physical signature from me, when both Fleet Farm and Tractor Supply let me fill out the tax exempt form digitally....Then, after jumping through all the hoops and placing an order, they automatically changed my shipping from the free UPS Ground option I selected to Overnight Air and charged me for it without notifying me. Then they refused to make any adjustments or refunds.... I will absolutely NEVER, under ANY circumstances, ever even consider ordering from them again. I will crawl across broken glass to pay more if it means I can buy from somewhere else. Possibly the worst company I have ever dealt with. Would give zero stars if possible.

I have bought from Valley Vet for years, but never again. My last experience cinched it. I ordered an expensive product online and paid for it, and immediately they sent me an email telling me it was back ordered but would be in the next day -This never happened; typically, there would be an asterisk next to the item not allowing you to purchase. I canceled the order, and after a week, they still hold my $$ ransom. I had to order from another company and spend twice for the same product. NEVER AGAIN WILL I BUY FROM THIS ARROGANT COMPANY