Seller was awesome, kept me updated on what was going on daily, Once received I truly love my items.
Response from Valerie MasonAug 14, 2026
Hi Stacey, thank you so much for your wonderful review!
We're delighted to hear that you appreciated the daily updates throughout your order and that you truly love your items now that they've arrived. Keeping our customers informed and making sure they feel confident throughout their experience is very important to us.
Your kind words and support truly mean a lot to our team. Thank you for choosing Valerie Mason, and we look forward to serving you again in the future!
Alvin, Manager, Valerie Mason
GI
Gina
I didn't like the clover chains they…
I didn't like the clover chains they look cheap. What I saw on your website showed a different style chain. Otherwise I'm happy about this order
Response from Valerie MasonAug 14, 2026
Hi Gina, thank you for taking the time to share your feedback.
We're glad to hear that you're otherwise happy with your order. We're sorry, though, that the clover chains didn't meet your expectations and that the chain style appeared different from what you saw on our website. We understand how disappointing that can be when you have a specific design in mind.
We genuinely appreciate you sharing this feedback, as it helps us identify areas where we can improve the customer experience.
Please email me directly at [email protected] with your order details, and I'll personally review your case and assist you further.
Alvin, Manager, Valerie Mason
DA
Dana
I received my order in a timely manner…
I received my order in a timely manner and it looked exactly how it was pictured.
Response from Valerie MasonAug 14, 2026
Hi Dana, thank you so much for your wonderful review!
We're delighted to hear that your order arrived in a timely manner and that your jewelry looked exactly as pictured. We truly appreciate you taking the time to share your experience with us.
Your support means a lot to our entire team, and we're so happy that your Valerie Mason purchase met your expectations. Thank you for choosing us, and we look forward to serving you again in the future!
Alvin, Manager, Valerie Mason
TP
Theresa Pezzuti F.
Misleading and horrible customer service.
Their website advertised BOGO for the bracelet set I purchased. I only received one, and when I contacted customer service, they said I had to order 2 in order to receive 2nd one free. Who knew!!!!! They wouldn't honor the second one for free as advertised. They said I could return it to CHINA at my expense to get a refund. Well that would cost more than what I paid!!!! Scam and misleading!!
Response from Valerie MasonAug 14, 2026
Hi Theresa, thank you for taking the time to share your feedback.
I'm sorry to hear about the confusion surrounding the BOGO promotion and that the experience with our customer service left you feeling frustrated and disappointed. We understand how upsetting it can be when a promotion doesn't align with your expectations.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution.
Please email me directly at [[email protected]](mailto:[email protected]) with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
CL
Classi
I am pleased I bought the Valerie Mason…
I am pleased I bought the Valerie Mason jewels. Their quality is quite impressive, and I would strongly recommend them.
Response from Valerie MasonAug 14, 2026
Hi Classi, thank you so much for your wonderful review!
We're delighted to hear that you're pleased with your Valerie Mason jewelry and impressed with the quality. Your strong recommendation truly means a lot to our team, and we're so happy that your purchase has met your expectations.
Thank you for choosing Valerie Mason and for taking the time to share your experience. We sincerely appreciate your support and look forward to serving you again in the future!
Alvin, Manager, Valerie Mason
TW
Tracy W.
I bought the Set Trio Sunkissed and…
I bought the Set Trio Sunkissed and like the bracelets but the cuff bracelet runs on the small side so I don't wear it as much. The other two bracelets like the nail and clovers are beautiful. I got the Clover Set Gold as a free gift and absolutely LOVE the set.
It took what seemed like a while to receive my goodies but I would highly recommend and will order again!
Response from Valerie MasonJul 31, 2026
Hi Tracy, thank you so much for your wonderful review!
We're delighted to hear that you love the Set Trio Sunkissed, especially the nail and clover bracelets, and that the Clover Set Gold free gift was such a hit. We also appreciate your feedback about the cuff bracelet running a little small, as well as your patience with the shipping time. Your comments help us continue improving while encouraging our team. Thank you for choosing Valerie Mason and for recommending us. We truly appreciate your support and look forward to serving you again in the future.
Alvin, Manager, Valerie Mason
BO
Beth O.
Junk - do not buy this product.
The clover bracelet clasps broke on the first wear for both silver and gold, also the gold diamond bracelet clasp is non functional so is not wearable and the gold bangle bracelet is so malfunctional and does not close securely. There is no phone number for customer service. I feel I was frauded by this company and plan to dispute my charge with the credit card company unless this company makes this purchase right by replacing the junk I received!!
Response from Valerie MasonJul 30, 2026
Hi Beth, thank you for taking the time to share your feedback.
I'm sorry to hear about the issues you experienced with the bracelet clasps and closures. That isn't the experience we want our customers to have, and we understand how disappointing and frustrating this must have been.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution.
Please email me directly at [email protected] with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
SW
S W.
I will NEVER order from this place…
I will NEVER order from this place again. I love the pieces but the quality is trash, so is their customer service. The first bracelet received, tarnished after a few weeks. I didn’t request a refund or replacement. I placed two additional orders. One bracelet arrived broken, the other two broke while wearing. I dud request a refund or replacement on the Helene bracelet as it was still wearable. However, I reached out with pictures requesting a replacement for the clover bracelets. They were ok with replacing the first one but didn’t trust the second one was broken. These people have emailed me 15 times since Monday, July 27. Unacceptable. I’ve provided everything from pictures, videos, and a complete breakdown of each order and what was damaged. Sophie messaged me this morning stating they couldn’t open the video. Lies, I sent picture, not videos, and they were in the same format as the others they opened. I received another email from Sophie a few minutes ago, now requesting a video. The incompetence is insane. I sent the video, that allows anyone to open. I’m sure they’ll find a way to screw it up. Order at your own risk. You’ve been warned.
Response from Valerie MasonJul 30, 2026
Hi S Williams-Lynch, thank you for taking the time to share your feedback.
I'm sorry to hear about the repeated quality issues with your bracelets and the frustration you experienced during your interactions with our customer service team. That isn't the experience we want our customers to have, and we understand how disappointing this has been.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to review your case thoroughly and work toward a resolution.
Please email me directly at [email protected] with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
