valalto.comReviews of valalto.com

Ms. Rose Smith was patient and very helpful in making sure that we got a flight reservation with American Airlines after our only way back home was cancelled!!! Even though my husband will miss two days of unscheduled leave from work, We are so grateful to have a flight home soon! God bless you and we pray that whatever issues caused the cancelations are resolved speedily!

Grace was amazing trying to get my son home after flight was canceled. She went the extra mile trying to get him a flight on the same day.

Garry is the epitome of what a good customer service is, his willingness to help and eagerness to resolve my concern is what a truly s good customer is. He had given me his full attention and time to reassure that my travel will go smoothly and easy . Kudos for a job well done !!!

Aaron Scott was excellent in accommodating me for another flight.

Luna was the agent who assisted me and she not only answered the phone quickly, but was great to work with. She patiently checked different options available to fly SW from LAX and other airports...and provided pricing and options available with other dates and airlines. I work with wheelchair passengers at Tucson Intl Airport and we get points for positive comments that eventually equate to paid days off. Please insure that Luna gets all the "Brownie Points"that she most certainly deserves.

Good experience for credit

Ross was so helpful to get me and my mom find a flight back home after a couple of canceled flights going to Vancouver. He went out of his way, calling me to make sure I got his emails, everything was ok, ext. if wish more people went out of their way to help others the way Ross did!

What made my experience great was Max Wilson. He answered the phone promptly, was very courteous, polite and professional. I felt very comfortable dealing with him. Now if the airlines can get their act together, we will be all set. I say this because our flight was cancelled twice.