valalto.comReviews of valalto.com

Perry was so incredibly helpful in searching all possibilities with getting my sister and her husband home for Christmas. Due to weather so many flights were canceled including theirs and Perry worked hard to air us here was searching all options to make this happen. I do appreciate his excellent customer service!

Dear Sonia Wilson , my utter most appreciation to you, and the diligent time, effort, compassion, and kindness, you put into helping me tonight, to get my son’s ticket change to a safer, later date to travel. Due to the horrendous storm, and very unsafe roads, I was incredibly nervous and scared to put my son on a plane, let alone drive 1.5 hours to the airport. Sonia was even so caring, that she help calm my fears, and reassured that she was going to help me, and told me “it is ok ma’am, I am going to help you” she worked very hard, and spent much hard work and much time to correct this situation, and help me feel safe, and very, very well taken care of. She did everything to make me feel safe, and assured immediately. She sent me her phone number right away, and her texting information. Every time she had to work on something and I was on hold, she constantly reassured she would be back, and if incase we were disconnected, not to worry as she had my phone number, and she would call me back, as could I to her if needed. The sheer fact alone to actually be able to talk to a human being, is such a rare and grateful gift these days, and really makes dealing with such delicate issues, a lot more reassuring and comforting. Trustpilot…you have a wonderful thing going on here, and what is more wonderful, is the employee “SONIA WILSON” You are amazing, and I am very grateful for you, your kindness, compassion, and work ethic, are off the charts incredible, and very much appreciated. In today’s world, I did not even think you could have actual human service to help you. Trustpilot, I applaud you for embracing your customers with real people, instead of computers, or recordings, and with people that care, and get the job done incredibly well Thank you so very much again Sonia Wilson💗 I will sleep well tonight thanks to you, and I wish you a very beautiful Christmas✨

Kevin was very knowledgeable and helpful. He was kind and patient with me. I recently lost my husband of 47 years. He took his time and even gave me his phone number and email.

We had tickets for a Southwestern flight Christmas Eve morning. When we arrived at the airport we were notified that our flight had been cancelled. We were given the only available flight which was the day after Christmas late at night. This would cut our trip down to one day, which would be after Christmas alltogether! When we spoke to Scott, he found us several much better flights. He never got impatient with us and continued to help us. He was really amazing! We will now be able to arrive on Christmas and spend several days with our daughter and her family. It seemed like a miracle to us.

Sonia was very fast and accurate, a lot of patience answered all my questions, took a whole lot of stress of me because I’ve never purchased tickets she was awesome!!

Great service. Got what I needed done. Thank you.

He was so helpful and patient. I had several, several questions and he answered all of them with a smile in his voice.

Aaron Scott is very nice, he listen and respond properly