Sr. Ceil H.
Kevin was very attentive and considerate.
Kevin was at first unable to help with a flight being rescheduled. However he then called me back and had a solution to my request. He was able to rebook my flight and also credited my account for the remaining amount. He went above and beyond to assist me with getting travel plans. He convinced me to continue using Southwest Airlines after I was extremely disappointed I did not make it to family for Christmas. Kevin was very considerate and helpful. Thanks Cecelia




