valalto.comReviews of valalto.com

Perry help me in getting to Africa Tanzania diaspora.. my only complaint is I could not understand my agent, and it seemed when I would ask him to repeat himself due to language barrier; he was a little short with me. Other than that we got the job done so for that I'm thankful... Just a little bit more patience Perry, it's your job to make sure people understand what's being communicated. Overall, experience wasn't bad..

Perry was patient and kind to explain the flight information

Kevin was at first unable to help with a flight being rescheduled. However he then called me back and had a solution to my request. He was able to rebook my flight and also credited my account for the remaining amount. He went above and beyond to assist me with getting travel plans. He convinced me to continue using Southwest Airlines after I was extremely disappointed I did not make it to family for Christmas. Kevin was very considerate and helpful. Thanks Cecelia

Patient reservation desk employee Aaron Scott

Very slow about 15 minutes to add an Iinfant child to my June 11 flight to Kahului, Hawaii and paying $399.99 round trip

Very nice and patient. I was having problems with my email and she stayed on the phone to make sure I got it. She did everything she could to give us the best price.

Mr Garry Lewis was very helpful When i was reserving the adding of my puppy to my flight. Thank you

The phone agent was fine, took all the appropriate information, was polite, informative and that is were the service ended. As there was not a wheelchair there for me, nor many other people at alaska airlines .