ValabasasReviews of valabasas.com

I seen to be having the same issue multiple other patrons are having. I ordered a few pieces a week ago and haven’t received any updates about the order being shipped or even a tracking number. I just don’t seem to understand why keep accepting customers payment if you’re not able to fulfill their orders in the time frame you promised on your website. The customer service is non-existent as well, very disappointed as returning patron of this brand. Won’t be shopping with them anymore after this.

Do Not order from this company. They take your money and don't send the order. No tracking, no email, no correspondence. NOTHING. NO CUSTOMER SERVICE. SCAMMERS

No customer support. Made numerous calls & support emails through the link. This order is from the Cyber Monday sale and I haven’t gotten any response. A refund or something would be nice prior to a dispute with the card company.

Placed an order 12/3, and been trying to contact them for two weeks. Received a UPS notification for shipping on 12/14 but UPS doesn't have the product. I wish I would've read the reviews sooner but I do not recommend this company.

Ordered 11/29, today is 12/15 and I still I haven’t received a tracking number or an update. Tried online support which is the only support available, it responds with a link that isn’t helpful then the “chat” ends.

Dear Valabasas Denim Company, I am writing to formally address the ongoing issue regarding your company’s unfulfilled orders, which have impacted over 60% of your customer base, based on numerous reports. In response to this widespread problem, I have filed a complaint with the Better Business Bureau to bring further attention to this matter. Additionally, I am actively gathering signatures from affected individuals to expedite the resolution process. As of now, I am only 356 signatures away from reaching the necessary 1,000 signatures. Furthermore, I have contacted my bank’s fraud department to initiate a reimbursement for the funds withdrawn from my account without delivering the promised goods. It is my firm belief that if the same level of effort and diligence you apply to processing customer payments were directed toward fulfilling your orders and addressing customer concerns, your reputation would not be at such risk. I urge you to take immediate corrective action to resolve these issues and restore faith in your brand. I look forward to your prompt response. Sincerely, David

They took almost 2 weeks to ship out even though website said 1 to 2 business days. I ended up sending it to a UPS Access point and told them to refuse the package. They've had my package for almost a week and will not respond to my messages about my refund. I'm filing a claim with my bank. Trust me save yourself the hassle and don't buy anything

I returned a pair of pants for a size exchange, 34 to 36, at least two months ago and still have not received exchange. I received an email stating return center was behind schedule but still haven’t received pants after a few weeks. Additionally, I had to pay to ship jeans back.