At Valabasas, our primary priority is customer satisfaction. We offer meticulously crafted clothing that blends premium quality with contemporary style. Our designs are inspired by urban culture and fashion-forward trends, resulting in apparel that exudes confidence and individuality. What sets us apart is our relentless commitment to superior craftsmanship, attention to detail, and a passion for innovation. We prioritize sustainability in our manufacturing processes and strive to create timeless pieces that transcend fleeting trends. With Valabasas, you're not just buying clothing; you're investing in quality, style, and a statement of authenticity.
Valabasas (valabasas.com) has 167 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
Also known as
valabasas.com
Website
valabasas.com
Category
Needlework & Knitting
Location
GERMANTOWN, Tennessee
Listed on Five Star Index
2026
About these reviews
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The company replied to 50% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I purchased 4 items and only two of the four items were correct.. Now the telling me they can't exchange or refund.. im stuck with to little jeans and shoes
Response from ValabasasFeb 7, 2026
We are sorry to hear that you were unable to access the return link. Don't worry, we have provided another way for you to proceed with your return.
To initiate your return, please follow these steps:
1. Place the item you would like to return in a package.
2. Include a note inside the package containing your name, order number, and the reason for your exchange or return.
3. Also, include the details of the jean style and size you would like as a replacement.
Once you have prepared the package, please send it to the following PO Box:
9fifty7
PO Box 1025
Collierville,TN,38027
Once we receive your package, our team will process your return and exchange promptly.
Thank you for your cooperation, and we apologize for any inconvenience caused. If you have any further questions or concerns, please feel free to reach out to our customer support team, and we will be happy to assist you.
Valabasas Customer Care
AL
Alexis
Brand doesn't put size charts on items…
Brand doesn't put size charts on items and then refuses to work with customers when sizing issues arise.
Their designs look cool but the quality doesn't match the price. And the customer service is non existent.
SB
Strictly Bout C.
I am writing regarding an unresolved…
I am writing regarding an unresolved issue with my order placed on November 28th. I purchased five (5) pairs of jeans, but only four (4) pairs were delivered.
I have contacted the valabasas team multiple times requesting either a refund or a replacement for the missing pair. I was informed that Valabasas would contact UPS to attempt to locate the missing item; however, as of today, January 6th, I have received no update, refund, or replacement. The whole experience was terrible, and they clearly don't value their customers. Sellers refusing refunds, ghosting customers after purchase, and providing automated/unhelpful responses.
Response from ValabasasJan 10, 2026
We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. Our team is committed to assisting every customer, especially when issues arise with carrier deliveries.
As noted in your review, you reached out regarding a lost package. We immediately filed a UPS claim on your behalf so the carrier could begin their investigation. Because UPS was the responsible party in possession of the package, we must follow their protocols and wait for their official resolution before taking the next step.
Once UPS provides their final determination—including whether the claim is approved and the amount issued—we proceed accordingly. If the reimbursement covers a replacement, we will send one. If it does not, we issue store credit for the full amount received from UPS.
For transparency, our shipping and claims policies are available on our website and were also included with your order. These outline the process customers can expect when a carrier issue occurs.
As soon as we receive the official communication from UPS, we will contact you directly at the email associated with your order. We appreciate your patience and understanding while we wait for the carrier’s response. Please feel free to reach back out to us or UPS yourself about an update with the claim. To us in subject line add BBB REVIEW
Valabasas Management Team
Claim:
Our policy strictly governs all claims related to FedEx and UPS shipments. Such claims may only be submitted, reviewed, and approved by our company. In the event that a claim is approved by the courier, resolution will be limited to either the reshipment of the original items ordered or the issuance of store credit, not to exceed the exact amount approved by the courier.
Please note that this claims process does not include refunds, exchanges, or compensation beyond the courier-approved claim value. All resolutions are issued solely at our discretion and in accordance with the amount authorized by FedEx or UPS. This policy ensures a controlled, efficient, and clearly defined resolution process for all shipping-related claims.
Shipping Liability:
While we take great care in packaging and securing your order, Valabasas is not responsible for any lost, stolen, or damaged packages incurred during transit. Once the package is handed over to the respective courier, the responsibility for its safe delivery rests with them. In the event that a package is lost, stolen, or damaged, we recommend contacting the courier directly to resolve the issue.
CA
Chef Ace The I.
Unprofessional business practices
I recently ordered multiple items from this unprofessional company. One item in particular, this black jacket was entirely to big. I contacted the company via email with a respectful letter about how much I liked the item, and that I wanted to wear it to a New Year’s Eve event. I ask what size they thought would best fit. They responded with size large, and a link to make a return. When I attempted to return the item, the link they sent would let me proceed. When I contacted them about the link they told me I now could return it. After approving the return initially. So now I’m stuck with a jacket I can’t wear. We all know choosing sizes while online shopping can be difficult. To not offer the opportunity to return for a smaller size is massively unprofessional. And shows no care for the customer. Don’t waste your time shopping with this company. They ultimately just want tour money. To lazy to resolve an issue with a repeat shopper. I just wanted another size. And they said screw me and kept my money.
Response from ValabasasDec 26, 2025
Hello,
We appreciate your feedback and sincerely apologize for the inconvenience. We understand how frustrating these situations can be, especially during the holiday season.
However, we must adhere to our store policies, which are available on our website for your convenience. We recognize that online shopping can sometimes present challenges, which is why we strive to be fully transparent about all policies and procedures before a purchase is made. This ensures every customer has a clear understanding of how returns and other situations are handled.
For information regarding the return eligibility of sale items, please visit our website at your convenience.
Thank you for your support of the brand. We truly value and appreciate all of our customers.
Valabasas Management Team
RA
rahbad
Do not order anything from this…
Do not order anything from this company. I ordered 3 items but only received 2 of the items. I contacted customer service and they told me they was checking with the warehouse. It’s been over two weeks and they are still saying they have not heard back from their warehouse. They will not offer any resolution as to a refund or even shipping the item. PLEASE DO NOT SUPPORT THIS BRAND. They will take your money and stop communicating with you if you have any issues
TE
Tyrone E.
This company canceled my order after I…
This company canceled my order after I begged and begged for them to send me an email for my confirmation for shipping information. Very unorganized, overpriced clothing, 100% waste of time will never order from them again.
Response from ValabasasDec 26, 2025
Hello Tyrone Eley
We sincerely apologize for any inconvenience. According to the notes on your order, the item you selected is currently out of stock. Unfortunately, our inventory updates slightly slower than the website, and items may sell out quickly.
We truly appreciate your support of our brand and hope to welcome you back to shop with us again in the future. Thank you for your understanding!
Valabasas Management Team
BK
B K.
Do not buy from them they will not send…
Do not buy from them they will not send you your refund or fix any issues that was made i ordered something it didn’t come and now they not telling me why I didn’t receive my order or refund
RA
Rontay A.
Bad business
You guys are bad for business no help and lied to me they was out of stock n didn’t update nobody
Response from ValabasasDec 13, 2025
Hello,
We sincerely apologize for the frustration you’ve experienced. We understand how disappointing it is when items go out of stock without timely updates, and when communication falls short. Your feedback is very important to us, and we take it seriously.
We are reviewing this situation to ensure you receive accurate updates and better support moving forward. Thank you for bringing this to our attention, and we appreciate your patience as we work to improve. If you are still in need of help please email [email protected]
Warm regards,
Customer Support Team
