VakkerlightReviews of vakkerlight.com

Response from VakkerlightJun 2, 2026

Hi Mika, Thank you so much for taking the time to share your wonderful 5-star experience with us! We are absolutely thrilled to hear that you are loving your new products. I will be sure to pass your incredibly kind words along to Ashley today. She takes great pride in guiding our clients transparently, and hearing that she made you feel comfortable and reassured means the world to our team. We know that online reviews can sometimes look mixed due to logistics timelines, which is why we strive to provide the most honest, attentive service possible. Thank you for trusting Vakkerlight to light up your space. It was an absolute pleasure serving you, and we hope to welcome you back for many more design projects in the future! Warmest regards, Miya Customer Service Manager | Vakkerlight Team

Response from VakkerlightJun 1, 2026

Hi We completely understand that project timelines can shift, but we’d like to clarify the tracking for your order. Our main production center is located in Asia, which allows us to offer custom craft quality. At checkout, the "Standard Shipping (4-6 weeks)" option was selected for this order, and your package was successfully delivered within that promised timeframe. Furthermore, our fulfillment team explicitly reached out prior to dispatch to re-confirm if this standard shipping window was acceptable for your project, and you confirmed that you were comfortable waiting. We always want to ensure our customers have a smooth experience. If you no longer have a need for the fixture and would like to initiate a return per our standard policy, please contact our support team directly at [[email protected]] with your order number. We are more than happy to guide you through the next steps. Best regards, Abby Vakkerlight Team

Response from VakkerlightJun 1, 2026

Thank you so much for your kind feedback! 🌟 We're thrilled to hear the fans are working perfectly for you. We truly appreciate your patience during shipping and hope they bring great comfort and style to your space! Best regards, Hannah Customer Service Team

Response from VakkerlightJun 1, 2026

Hi Thank you for your feedback. We’re sorry to hear about the inconvenience. Please note that our standard shipping option typically takes 4–6 weeks, which may explain the two-month wait depending on processing and transit. Regarding the missing part, could you please provide your order number? Once we have it, we can verify the details and arrange the missing component for you promptly. We appreciate your patience and look forward to resolving this issue. Best regards, Abby Vakkerlight Customer Service Team

Response from VakkerlightMay 31, 2026

Hi Matt, Thank you for sharing your feedback. I sincerely apologize that your experience with us did not meet your expectations. We see your order arrived on May 29th. Regarding the product appearance: We take "not as advertised" concerns very seriously. We strive for 100% accuracy in our imagery, and I would like to personally investigate why the Drift Adjustable Ceiling Lamp you received feels different from our online gallery. I have sent a follow-up email to you directly. Please share a few photos of the installed lamp with us so we can understand the discrepancy. I am committed to finding a resolution—whether through a partial refund for the delay or a return/exchange—to make this right for you. We value your business and hope to restore your confidence in Vakkerlight. Best regards, Miya Customer Service Team

Response from VakkerlightMay 31, 2026

Hi Natalie, I am truly sorry to hear that the quality of your recent purchase did not meet your expectations. We strive to provide high-quality designer lighting, and it’s disappointing to know we missed the mark this time. We take your comments very seriously. To help us understand exactly what went wrong and to make things right for you, could you please contact us at [email protected]? If you could share a few photos or details regarding the specific issues you encountered, it would be immensely helpful for our Quality Control team. Whether it’s a full refund, a replacement, or another resolution, I am committed to ensuring you are satisfied with the final outcome. We value your business and hope to have the chance to restore your confidence in our brand. Best regards, Miya Customer Service Team

Response from VakkerlightMay 31, 2026

Dear Doreen, Thank you so much for your glowing 5-star review! We are absolutely thrilled to hear that the sconces are even more beautiful in person and that you are happy with the quality. We know that waiting for a special piece can be a test of patience, so we truly appreciate your understanding regarding the shipping time. Knowing that it was "totally worth it" for you makes our day! Your home deserves the best light, and we are honored to be a part of it. We look forward to welcoming you back to Vakkerlight soon! Warm regards, Miya Customer Service Team

Response from VakkerlightMay 28, 2026

Dear Erik, Thank you so much for sharing your feedback and the lovely photos of your new kitchen and dining space. It’s wonderful to see how the 10” and 15” Metro Sphere lamps add that modern flair and warmth to your home! I read your review and noticed your disappointment regarding the fit of the "small LED screen diffusers." To ensure we provide you with the best possible resolution and correct any uneven look, could you please clarify a few details for me? Could you please specify which part you are referring to as the LED screen diffuser? (For example, is it the internal plate covering the LED, or a specific part of the glass mounting?) Could you please send us 1-2 close-up photos via email showing how they currently fit and where the unevenness occurs? Once I have these details and photos, I can consult with our production team to send you the correct replacement parts immediately to ensure your fixtures look as perfect as the rest of your home. We truly appreciate your business and want to make sure you are 100% satisfied with every detail of your purchase. Standing by for your reply! Best regards, Miya Customer Service Team