VakkerlightReviews of vakkerlight.com

Response from VakkerlightJun 10, 2026

Hi Thank you for reaching out. I’d like to clarify why the FedEx website currently only shows that a shipping label has been created: Since your package is being shipped to the U.S. via sea freight, FedEx will only pick up and transport the package to its final destination after it arrives at the U.S. port and completes all customs clearance procedures. Currently, the courier has not yet physically collected your package, which is why detailed tracking information is not yet visible on their website. We have previously sent you a detailed shipping update via email, including the tracking number and the latest transit information. If you have any further questions or need assistance in the future, please feel free to contact us anytime at [email protected]. Thank you for your patience and understanding! Best regards, Tammy Customer Service Team

Response from VakkerlightJun 10, 2026

Dear Gabriel, Thank you so much for taking the time to share your honest 4-star review! We are very glad to hear that you are pleased with the aesthetic design and build quality of your new lighting fixture. Please accept our sincere apologies for the oversight regarding the three missing rod extension poles in your original packaging. We understand that missing components are an unexpected pause in your installation timeline. We want to confirm that our customer support team has already replied to your email thread! We are currently working closely with you on our email system to verify your batch details, and we are incredibly grateful for your cooperation in providing this information. As soon as we wrap up this quick confirmation in our email discussion, we will immediately process the order with our warehouse team and fast-track those three extension rods out to your address. Thank you again for your patience and for highlighting our team's helpful service! Best regards, Ling Customer Service Team

Response from VakkerlightJun 10, 2026

Dear customer, Thank you so much for taking the time to share your wonderful 5-star review! We are absolutely thrilled to hear that you love your Fabric Minimalist Table Lamp and are happy with its quality. Our warehouse team takes extra care to ensure every order is packaged securely for a safe journey, so we're glad it arrived perfectly as estimated! Your support means the world to our independent brand. We hope this beautiful, unique light brings a cozy and warm atmosphere to your space for a long time to come. Should you ever need anything else, please don't hesitate to reach out! Warmest regards, Aletta Vakkerlight Customer Team

Response from VakkerlightJun 10, 2026

Dear Katherine, Thank you so much for your honest and incredibly detailed feedback. While we appreciate your understanding regarding our international shipping and return logistics, we are deeply saddened to hear that your experience with the fixture left you feeling disappointed, and we certainly do not want you to resort to selling the item at a loss. We take your notes regarding the proportions of the mounting piece and the maximum brightness level very seriously. To help us understand the situation perfectly and find an immediate fix for you, could you please kindly reply to our support email and send us a few clear pictures or a short video showing the lamp installed and turned on at full strength? Once our technical team can review the images to confirm the exact base dimensions and light output, we will work out a personalized alternative solution for you—whether that involves sending an alternative mounting component, supplying a higher-wattage light source, or providing a direct compensatory settlement so you do not suffer a financial loss. Please check your inbox or message us directly at [email protected] with your pictures and order details. We are fully committed to turning this 1-star experience around for you, Katherine! Best regards, Miya Customer Service Team

Response from VakkerlightJun 10, 2026

Hi Carly, Thank you for your message. I wanted to let you know that we have already responded to your return inquiry in a previous email. Please check that message for detailed return instructions, the return authorization, and links to the installation video and step-by-step guide. If you have any further questions after reviewing that email, or if you’d like assistance with the return process, please let us know and we’ll be happy to help. Best regards, Tammy Customer Service Team

Response from VakkerlightJun 10, 2026

Dear Laura, Thank you so much for your wonderful 5-star review! We are absolutely thrilled to hear that you love your new Tense Pendant Light and that your ordering experience was smooth and easy. We deeply appreciate your incredible patience regarding the international shipping timeline. Knowing that "the long wait was worth it" means the world to our team, as we work hard to ensure our crafted designs bring a beautiful and unique atmosphere to your home! Your support as a valued customer helps our brand grow. If you ever need anything else or have questions in the future, please don't hesitate to reach out to us. Enjoy your beautiful light! Best regards, Aletta Vakkerlight Customer Service Team

Response from VakkerlightJun 10, 2026

hi Thank you so much for your wonderful feedback! We’re thrilled to hear that you loved the painting and that the pre-shipment photo and secure packaging made the experience smooth and enjoyable. Your satisfaction means a lot to us, and we can’t wait to create more beautiful pieces for you in the future! Best regards, Abby Customer Service Team

Response from VakkerlightJun 10, 2026

Dear William, Thank you for sharing your feedback with us. We sincerely apologize for the frustration caused by our previous communication. Our team's intention was to check for a quick fix, but we completely understand that with the fixture installed 15 feet off the ground, the troubleshooting requests were highly inconvenient for you. Please be assured that we take full responsibility for this experience. We have just reached out to you directly via email with a dedicated resolution to make things right and ensure your project is taken care of without any further hassle. Please kindly check your inbox at your earliest convenience so we can finalize the details for you. Thank you for your patience and for allowing us the opportunity to improve. Best regards, Ling Customer Service Team