VakkerlightReviews of vakkerlight.com

Response from VakkerlightJun 16, 2026

Dear Judith, Thank you so much for taking the time to share your review and for highlighting our communication! As a design professional, we know how incredibly stressful tight project timelines and residential remodeling schedules can be. While international shipping and custom lead times can sometimes face unexpected transit delays, our team always strives to provide total transparency with real-time updates so you can plan your on-site installations with confidence. We are so glad to know that the updates for your ceiling fixture were helpful to your project management. Thank you for choosing Vakkerlight, and we truly look forward to partnering with you on your future interior design projects! Best regards, Aletta Vakkerlight Customer Service Team

Response from VakkerlightJun 16, 2026

Thank you for your feedback. We would like to kindly clarify that all of our fixtures are designed and configured according to the shipping address provided at the time of order. Based on your delivery location, the correct voltage and compatible electrical specifications are selected and arranged accordingly. From our records, the product you received has already been matched to the standard electrical requirements for your region. If you are experiencing any issues with installation or performance, please do not worry—we are here to help. Kindly contact us with photos or a short video of the issue, and our technical team will review it immediately and provide a proper solution. We are committed to ensuring every customer has a safe and satisfactory experience with our lighting. Best regards, Abby Vakkerlight Customer Service Team

Response from VakkerlightJun 16, 2026

Hi dear, Thank you so much for your honest feedback and for taking the time to leave a review. We’re truly glad to hear that you like the product itself, though we are very sorry that the delivery time did not meet your expectations. We completely understand how important timing is, especially when planning a project or installation. Your feedback is very valuable to us, and we will continue working closely with our logistics partners to improve delivery speed and provide a smoother experience in the future. If there is anything we can assist you with regarding your order or future projects, please feel free to reach out anytime. We are always here to help. Thank you again for your support and understanding. Best regards, Hannah Customer Service Team

Response from VakkerlightJun 16, 2026

Dear Dylan, Thank you for sharing your feedback with us. We sincerely apologize for the frustration caused by the waiting period and any lack of clarity regarding your order’s journey. We would like to gently clarify that your order was placed using our Standard Free Shipping channel, which carries an estimated delivery window of 4 to 6 weeks due to overseas freight and customs processing. We want to assure you that your package is completely safe and moving perfectly on schedule. The cargo has already departed our logistics center and is set to arrive at the domestic port on June 29, after which FedEx will immediately take possession for final delivery to your doorstep. Our customer care manager has sent a comprehensive email to your inbox. We remain at your full disposal and look forward to ensuring your beautiful new light fixture arrives safely very soon! Best regards, Aletta Vakkerlight Support Team

Response from VakkerlightJun 16, 2026

Hi, Thank you so much for your feedback — we really appreciate it! The cord is provided in black by default. However, if you prefer a white cord, we can absolutely arrange that for you upon request. Please feel free to contact us before placing your next order or reply to this message, and we will be happy to help customize it for you. Best regards, Abby Customer Service Team

Response from VakkerlightJun 15, 2026

Hi Nick, I just saw your message, and I want to start by saying: I completely understand how you feel. I fully grasp why this situation has left you feeling so frustrated and exhausted. Timelines are crucial for major renovation projects, and encountering five consecutive issues is the last thing anyone wants to deal with. Your time and hard-earned money are incredibly valuable, and I can truly empathize—if my project were in such disarray, I would be just as annoyed. I understand the stress you are under, and as a real person on the customer service team, I genuinely want to ensure your issues are properly resolved! I’d like to be open and honest about the current situation. Looking back at our email correspondence (via [email protected]), our records show that our team has already provided solutions for every issue you previously raised! Whether it was issuing a refund for an outdoor light with cosmetic damage or arranging a replacement for a product with the wrong finish, we handled these matters to ensure you incurred no financial loss. Regarding the current issue with the chandelier's halo, we have already provided a solution for you! That said, your complete satisfaction is what matters most to me. If you remain dissatisfied with how any previous orders were handled, or if a specific solution didn't meet your expectations, please do not hesitate to contact me directly. I am here to help. Warm regards, Abby Vakkerlight Customer Service Team

Response from VakkerlightJun 18, 2026

Hello! Thank you very much for your positive review. We are delighted to hear that you are satisfied with these lights; it means a great deal to us that you discovered our products and that they brought you such a pleasant surprise. We are thrilled that the quality, craftsmanship, and functionality met your expectations and that they have become a beautiful highlight in your home. We sincerely appreciate you taking the time to share your experience, and we hope these lights continue to bring you joy for a long time to come. Please feel free to contact us if you need anything in the future; we are always happy to assist you. Best regards, Tammy Customer Service Team

Response from VakkerlightJun 15, 2026

Dear Customer, Thank you for taking the time to share your experience, and we're truly sorry to hear it fell short of your expectations. We'd like to clarify one important point: Vakkerlight does not sell, resell, or reproduce any Tom Dixon products. All of our lighting is designed and sold under our own brand, so we believe there may be some confusion about where this item was purchased. To help us look into this properly, could you please share your order number with us? With it, we can verify the order, review the exact item you received, and make sure any concern — including assembly, bulb compatibility, or after-sales support — is fully resolved. We also want to reassure you that our team is happy to guide you step by step through the assembly and setup of your fixture to ensure it is installed correctly and performs as intended. Please reach out to our support team at [email protected] and we'll respond as quickly as possible. We take every customer's experience seriously and would genuinely appreciate the opportunity to make this right. Warm regards, The Vakkerlight Team