VakkerlightReviews of vakkerlight.com

Response from VakkerlightSep 5, 2026

Hi Thank you so much for sharing your experience with us! We’re delighted to hear that you are very pleased with the light/fan combo and that you enjoy its simple design, convenient remotes, and the fact that it works without WiFi. Regarding the delivery time, we completely understand your concern. Since this product is shipped directly from our factory in Asia, and you selected our standard shipping method, the estimated delivery time is 4–6 weeks. We’re glad to see that your package arrived within the expected shipping timeframe, and we truly appreciate your patience while it was on the way. For the dimming function, this model does not include dimming by default. However, if you have any specific dimming requirements for your lighting, please feel free to contact our customer service team — we’ll be happy to check available solutions and assist you. Thank you again for your valuable feedback and support. We hope your new light/fan continues to bring comfort and style to your home! Best regards, Abby Vakkerlight Team

Response from VakkerlightSep 5, 2026

Thank you so much for your wonderful feedback! We truly appreciate you sharing your experience with us. We’re delighted to hear that our team was able to assist you with changing your product and provide options to help you find exactly what you wanted. At Vakkerlight, we always aim to make the process as smooth and flexible as possible, especially when it comes to creating a lighting piece that fits your vision and space. Your satisfaction means a lot to our entire team. Thank you again for choosing Vakkerlight. We hope you enjoy your new lighting piece, and please don’t hesitate to reach out if you need any further assistance in the future. Warm regards, tammy Vakkerlight Team

Response from VakkerlightSep 5, 2026

Dear Ian, Thank you so much for taking the time to leave us a 5-star review! We are delighted to hear that your new fixture is installed and looking great! Regarding your question about the switch: our fan lights come standard with both a remote control and a wireless wall switch included in the package, so no additional order is required. Please kindly check your original packaging for the remote and wireless wall switch. If you find any missing accessories or need assistance setting them up, please feel free to email us at [email protected]. Our support team will be glad to assist you and respond within 24 hours! Thank you again for your support and understanding! Warm regards, Ling Customer Service Team

Response from VakkerlightSep 5, 2026

Thank you so much for your wonderful 5-star review! We’re truly grateful for your kind words about our customer service and product quality. Your satisfaction means a lot to our entire team, and we’re delighted to know that you had a great experience with Vakkerlight. We always strive to provide high-quality lighting products and attentive support to make every customer’s experience as smooth as possible. Thank you again for your trust and support. We hope to have the pleasure of assisting you again in the future! Warm regards, Carmen Vakkerlight Team

Response from VakkerlightSep 5, 2026

Dear William, Thank you so much for taking the time to leave such a wonderful 5-star review! It has been an absolute pleasure assisting you with the technical specifications for your Miami residential project. Providing responsive and professional guidance every step of the way is always our top priority. We truly appreciate your trust and partnership with Vakkerlight, and we look forward to delivering your curated fixtures safely! Warmest regards, Ling Customer Service Team

Response from VakkerlightSep 5, 2026

Thank you for sharing your feedback. We’re sorry to hear that you experienced difficulties during the installation process. We understand how frustrating it can be when additional time and effort are required during installation. We have already contacted you via email and are reviewing the installation details with our team. We would like to better understand the situation and work with you to find the best possible solution. Thank you again for bringing this to our attention. We appreciate the opportunity to assist and improve your experience with Vakkerlight. Warm regards, Customer Service Team

Response from VakkerlightSep 5, 2026

Thank you so much for taking the time to share your experience with us! We’re truly happy to hear that your lighting fixtures are now installed and that our team was able to assist you through the process. We understand that choosing and installing lighting can sometimes come with unexpected challenges, and we’re glad we could help resolve your concerns. Your kind words mean a lot to our entire team. We really appreciate your trust and support, and we hope your new lights continue to bring warmth and beauty to your space for many years to come. Thank you again for choosing Vakkerlight! Warm regards, Carmen Vakkerlight Team

Response from VakkerlightSep 4, 2026

Dear Matt, Thank you for bringing this to our attention, and please accept our sincere apologies for the frustration caused by the installation guide. Because the Round Alabaster Ceiling Lamp comes pre-assembled as a whole unit, the core installation mainly involves securing the ceiling plate screws and connecting the wiring. However, we completely understand that unclear labeling and simplified instructions can make the process unnecessarily confusing, even for experienced installers. Your feedback is extremely valuable to us. We are currently auditing and updating our instruction manuals and part labeling for this model to ensure a much clearer, step-by-step experience for future customers. We have reached out to you directly via email to offer personal assistance and support. Thank you for your feedback, and we are glad to hear that you enjoy the look of the light in your home! Best regards, Ling Customer Care Team