Michael M.
Their customer support has been horrible
This seems to be a legit company and perhaps they're lame because they're an under funded start up. Unfortunately they don't really seem to know how to run a business. Their 2 main issues: 1) their customer support SUCKS! 2) Their VMs are not available a lot of the time It's really too bad, I hope you get your act together.
Response from VagonApr 28, 2026
Hello, Thank you for the feedback! We’re always working to improve our user's experience and we take your comments about VM availability and support seriously. We aim to respond to every inquiry within 24 hours to provide deep technical solutions, and we'd love to investigate why you've faced availability issues. We're always here to help, so please share your registered email or contact [email protected] so we can check our logs and resolve your issue. Thanks, Vagon Team