VagaroReviews of vagaro.com

We came to Vagaro because of their reputation and it is definitely one of the best business decisions I’ve made. Thanks to Miriam (our onboarding specialist)….who is amazing, the experience was painless and ‘fright free’. She is extremely patient and understanding, with incredible product knowledge. I have total confidence in her in every way possible. Actually, this is probably a good opportunity to say thank you to her in a more formal way so - thank you Miriam. I feel very supported, well advised and guided and confident of Vagaro as a product and of the expertise behind it. Thank you

Miriam at Vagaro has been super helpful during the set up process and also with any queries I had. Friendly and efficient, has helped my experience with Vagaro be a positive one. Thank you!

It’s the best experience with Vagaro and the team is always follow up and update your appointments until your progress and completely done . Highly recommended! Thank you very much .

Terrible scheduling system! I am a customer and have to use Vagaro to make an appointment for a haircut at a local salon. After setting up an appointment, there is no confirmation - no text, email, nothing! If I don’t write down the date in a piece of PAPER (!) and then manually put it on my phone calendar I have no way of knowing when the appointment is. I had to cancel an appointment but it was impossible on the Vagaro website. I had to email the salon. Vagaro is useless!

Mediocre software at best for hair salon. 2 times in 1 week their system has gone down causing major problems where clients cannot book and we cannot check them out. The accounting side of things does not match and you will spend hours reconciling. Cannot print schedules for employees so they are forced to try and look at an entire week or month on their phones. That makes it hard to pre-plan and coordinate with employees. Their solution "take a screenshot"! Ridiculous!

I have been billed for the last 18 months by Vagaro for two services I was not using that were set up by a past employee. My bad for not noticing. I called them last month, telling them I had never used the email or online shopping service, and was told they were being removed and that they would see about offering some small credit. I received the following billing statement, and the two add-on services were still on the bill. I just got off the phone and was told that the notes from the last call only mentioned one of the add-ons, which had been removed. Um, it has not been removed; you charged me for it..? He did not see any mention of the other service. I had no problem eating the cost of the mistake for many months before, but they are taking no accountability for still billing me. It's infuriating. I look forward to finding another service that won't quibble with me over $20 to $50, especially when I have already accepted my error.

manda los mensajes un dia antes de la cita y faltando dos horas y esto me ahorro mucho trabajo

I have been trying to use Vagaro's payroll software since April 1st...after more than 50 emails and 20 phone calls, it still does not work. They only have one payroll specialist named Marco. He is apparently the only person in the company that can help with payroll matters. After over 20 emails to try and fix the problem he has stopped responding to my emails and will not set up a time to chat to figure out how to resolve the problem. My employees have had to borrow money from their parents to make rent because I have been unable to pay them through Vagaro. It has been one of the most frustrating and embarrassing experiences I've had as a business owner. I would strongly recommend going with a different company.