VagaroReviews of vagaro.com

I signed up for a free month towards the end of June with reassurance no money would be taken from my bank, with no obligation to continue after the month. I had a look at the booking system to find it was very confusing and cancelled my consultation appointment, to find all correspondence was through email which was very annoying. Vagaro debited my account £30 so I sent an email explaining this should not have happened, I was refunded, Thank you. But then to find out that the booking system went live and caused some disruption with my business and client bookings which I had to apologise and cancel them. I didn’t agree to continue after the trial. This caused inconvenience as I had to send another email to ask them to shut the account down, the process of things was not properly explained in the beginning it was a whole waste of time. The customer service is not very friendly and is unprofessional. Do not bother they are a waste of time!

good fro business

Overall I love vagaro. The only thing I wish I could change is personalizing the reminder texts. It would be helpful to put a cancellation reminder in there.

Dear Fred, I am writing to bring to your attention a pressing issue we have been experiencing with Vagaro's customer service. Over the past few weeks, we have encountered numerous reports indicating that Vagaro is either deducting points from customers' accounts or charging customers who already have active memberships. I have been with Vagaro for three months now, and until this point, the service has been satisfactory. However, this situation has forced us to issue multiple refunds, leading to considerable inconvenience and embarrassment for both our customers and our business. The impact on customer satisfaction and our reputation has been significant. I have tried multiple times asking Vagaro support to fix the issue, but the customer service response has been nothing but atrociously appalling. This is the last straw. If this problem cannot be fixed promptly, I am intending to leave Vagaro for good. I urge you to rectify this issue immediately and ensure that such errors do not recur. Prompt resolution of this matter is crucial to restoring our customers' confidence in our services and maintaining our business's integrity. Thank you for your attention to this matter. I look forward to your swift action and response. Sincerely, Su Chanprasong One Dragonfly Studio This was Vagaro's customers service before this letter... Rudy L (Vagaro Support) Aug 2, 2024, 8:46 AM PDT Hello, Thank you for providong those details. When a client schedules a service or class they are given the option to apply points or deduct from the membership. The system will not automatically apply the membership visit. Unfortuinatley, this is the way the platform designed, there is not a way to shut off this option. Please let me know what questions you have. Best regards, Rudy L. Vagaro Support

It was very good experience especially with Miriam always being helpful, friendly and supportive.

good software, works for our spa. constantly makes upgrades. expensive.

I have used other salon software systems in the past at previous jobs like salonsoftware and EPOS and this has to be my favourite software. Its simple and easy to understand and has everything I want on here and has many good options for other businesses that would be beneficial for them.

the app is easy to use