VagaroReviews of vagaro.com

Im so happy that I join this app. Is THE BEST.

I enjoy the various reports I am able to generate. I especially enjoy the new trend report which projects upcoming charges. I also enjoy being able to view client history.

Ive used vagaro for nearly 13 years for booking. Recently we decided to give their paypro card processing and payroll service a go to streamline our business production. From the beginning of set up there were so many red flags and horrible customer service. When we finally get to speak to someone, no one ever resolves our issues. Their equipment is junk, super glitchy and well as the online software in general. We made it through initial trials and were feeling ok about it, but then after just two weeks of payroll, we had a major problem happen that left us in a legal bind. We processed our weekly payroll, it said payroll paid on our end, we could even pull the report. However the money never deposited. When we contacted vagaro about the issue, no one could tell us what went wrong nor did anyone understand the enormous issue with peoples payroll ! We were unable to pay our employees. This is a serious legal matter for a business owner. The only reply weve gotten is "ill escalate to management" and "this will have to investigated by development team"... we never were given a reason why or never even got a reply back or follow up, even after speaking with about 6 different customer service reps, email chat and phone calls. The next day the payroll report magically disappeared from our account reports. It was there, then it wasn't. When we contacted them back, we were told "you should be able to run payroll now". There was never a reason given for what happen. Vagaro uses Gusto payroll processing, so we logged into that site--even though vagaro told us to stay off there-- only to find that our account and payroll was 7 days overdue. Vagaro never did their part once we submitted that payroll. The dropped the ball big time then tried to cover their mistake. It has been a week and we still have not heard from a single member of management team, development,payroll or legal team with vagaro. they don't even deserve the one star here for how they have handled this situation. I am shocked, in my years of business have never experienced anything like this. BUSINESS OWNERS BEWARE. We are still in the process of trying to cancel, and get a refund on the junk equipment. Cannot get a single person who knows anything about what to do for us. They've said they don't do refunds.. when that is at the very least they could do for all this trouble. They have lost a customer and will be reported and reviewed every where I possibly can.

Absolutely terrible. Zero help. Glitchy hardware. Worst customer service ever.

I love Vagaro! It helps me manage my company even on the go! It has great features and many of my feature requests have even come to fruition. Highly recommend!

Vagaro has been a great transition coming from years of using a salon software that only allowed me to do but so much and was very limiting as I grown my business and it did create quite a bit of confusion for my business. Vagaro so far has offered more flexibility to personalize my business and also work more efficiently for my employee as well.

I have been using Vagaro for 7years or more. I have not had any issues with the service. I like how it keeps up with the history of clients. It is also much easier for me to keep up with all my paper work. I just down load my reports and send them to my accountant. If you are thinking of using this program i highly recommend it.

Vagaro has fulfilled every need I could think of for being a small biz, and for using their payroll system. It's very user friendly for my clients to book online. Tech support is always close by for any confusion I have, or there's always videos on how to set things up.