R. D.
Loved Schedulicity, Disappointed by Vagaro’s Tactics
I was a loyal and happy Schedulicity user for nearly 15 years and always appreciated their exceptional customer service and user-friendly interface. When I learned that Vagaro was acquiring Schedulicity, I had immediate concerns—not only because of the functional differences between the two platforms, but also because Vagaro’s model seems more focused on capturing traffic through their own marketplace rather than supporting seamless booking directly on a business’s own website. Despite my disappointment, I gave the transition a chance. My account was automatically migrated to Vagaro in March 2025, but by May, I had decided to discontinue the service. I had already found another platform that better fit my needs for scheduling and point-of-sale, and I began moving my clients over in January. Unfortunately, cancelling my Vagaro account was needlessly difficult. You cannot cancel online—you must call. After completing the cancellation by phone, I was still charged another month. When I contacted support via chat, I was again told I had to call. I remained on the phone this time until I received written confirmation of cancellation and am now waiting for a refund. While I understand transitions are never easy, forcing clients to work to leave a service—especially after an unexpected platform change—leaves a bad impression. I truly feel for the support agents who have to enforce these policies. I'm confident I made the right decision in moving on.
Response from VagaroJun 23, 2025
Thank you for taking the time to share your experience. We understand that transitions can bring unexpected changes, especially when moving from a familiar platform. We aim to offer a feature-rich system that supports a wide range of business needs, and we appreciate you trying Vagaro. We’ve escalated your feedback regarding the cancellation process and billing concerns to management for further review. If you haven’t already, please email us at [email protected] with the subject line "Attn: CX" so our team can follow up and ensure everything is resolved. We wish you continued success with your business moving forward.