VacationstogoReviews of vacationstogo.com

Pagué mis tickets a VACATIONS TO GO para viaje en Costa Cruceros el 6/5/20. ME PROMETIERON el REEMBOLSO del pago por crucero cancelado Costa Magica del 13/06/20. Vencido el plazo de los 90 dias establecidos para su devolución por esta naviera NO HE RECIBIDO AUN EL IMPORTE ABONADO. Ref RESERVA # 26279421

Contratamos con VACATIONSTOGO un crucero con COSTA CRUCEROS, Fue cancelado y se comprometieron en reintegrar el importe en un plazo de 90 días. NO HAN CUMPLIDO. Cuales son los pasos para reclamar?

I bought a cruise to Antarctica in VTG. During the period of VTG's offer, the RR class cabin was guaranteed at the price indicated. When I agreed to the price and class of the cabin on the ship and I paid the full price by credit card, I received an email confirming the payment and booking of the cabin on the ship. Unfortunately, the RS cabin was marked in the confirmation, which is much lower class than the RR, which I agreed to. It is also much smaller in size and with worse equipment. To my attention, that there was probably a mistake and that it needs to be corrected, because the final reservation is incompatible with the offer I agreed to and I paid for, I received a negative response from VTG. Both the employee and his boss started shooting and lying to me that the cabin numbers were ultimately allocated by the shipowner. They decided that I was a loser who would not distinguish a cabin number from a cabin class guarantee. They also tell fairy tales that now I can live the hope that the shipowner will, however, give me a better cabin, for which I paid anyway, as he will have them free and have a good mood. These are explicit mockery from the client. Watch out for such simple VTG scams. In addition, VTG authorizes credit cards in a very outdated and archaic way. It does not send a special link to secure payment by credit card via the Internet, it only calls the telephone and requests all credit card details during the telephone conversation, as it was in the first half of the 20th century. This is a very old and dangerous form of payment, which has been banned for years in Europe. You don't know what happens next with your credit card information. They are not encrypted in the computer system like a secure internet payment. Everyone has access to this data to whom the employee will want to pass it on. But VTG's maintenance of such a card payment system is beneficial for VTG because it allows fraud with cabin classes. In the case of a secure link, the general conditions which you agree to and pay for must be provided during payment. For outdated telephone payments, it all depends on the integrity of the VTG employee you don't know. My cabin case is still not resolved by VTG. They also did not offer any compensation for their mistake to the detriment of the client.

I have booked the cruise to Panama Canal trough Vacationtogo. Upon the booking they have guarantted that in case of prices will change I will get opgrade or other compensation. I got this guarantee on my boocking confirmation’ Unfortunatly they rejected my requet to get compensation/upgrade when the price for the same category of cabin fall down. They informed that the new price is only for new bookings. Do not trust Vacationtogo. best regards Peter Rojtburg

This place has some of the worst agents and absolutely most horrible customer service around! Because of a previous review we read on this company we decided to check early and get details on a cruise before booking with them. We had to contact them on 5 different occasions for information.... THREE times we were given THREE different quotes ONTHE SAME CRUISE (even though the actual display price never changed). Two other time they never even replied. It's clear that they have no standard of service. How can the same company provide 3 different quotes for the same cruise?!? The agents are have NO form of customer service training. It's like all they see is commission, commission, commission and if you're not ready to book immediately they could care less. On a previous issue we've been contacted by a Customer Care Manager and even the company CEO. This too was a joke.... the manager kept referring to the wrong cruise line (ie he had no idea which line the ship was from). Then to make matters worse the company CEO said the company never received our email (not knowing we received an auto-reply stating it was successfully received). Don't lie if you know you can't cover your tracks... SMH. This company is a complete mess and as indicated I won't book a car with them furthermore a cruise! Cruisedirect & Expedia both offer cruise selection where you can book and see your exact pricing information in real time. No sending off for details and waiting for people to reply.... then having to send off your credit card details... UNPROFESSIONAL !!