Vacation Rental ProsReviews of vacationrentalpros.com

WARNING...Upon arrival at 7 pm the condo we rented was not cleaned at all from previous renter. Used sheets still on the beds, a/c turned off and 85 degrees inside. Sliding glass doors were wide open. I called and finally got housekeeping to do the minimum so we could get the kids to bed at 11:30 pm after housekeeping finished. I called mgt. three times and nobody answered or returned my calls. Worst place I ever rented.

If there was a zero rating that's what I would give. I had booked a beach house for a vacation in palm coast. When hurricane mathew came through I was told that it was destroyed and I would get a full refund. Then I got another story saying it was severely damaged and would be ready before my vacation and I would not be receiving a refund. Long story short they never refunded any of my money. Never again will I ever refer anyone to do business with vacation rental pros

Do not go there! I repeat stay away from this company at all costs. All they care about is getting your money up front and you will never hear from them again. A lesson I wished I had learned after giving them a second chance to make it right. First rental was a disaster. I was lied to about hurricane damage and charged double the going rate. Next time , just recently they gave us wrong key to uncleared unit and never called back about shower issue and phoned two days after reporting a roach issue. These people are only concerned about getting contract signed which is aprox 12 pages long. Then your money up front and that is the end. Go with VRBO but since they are affiliated somehow tell them you want no contract with VRP. ( Vacation Rental Pros).

DON’T LET YOUR TRIP BE STOLEN FROM YOU LIKE OURS WAS! IF YOU REALLY WANT TO GO ON VACATION DO NOT USE THESE GUYS! Booked our Fort Myers Beach, FL vacation. Had this booked 6 weeks before we were supposed to leave. We were supposed to check in 3/25/2017 and check out 4/1/2017. We had a beach house that was beachfront .5 miles from Times Square. On 3/24/2017 we were pulling out of our driveway in Ohio to start our drive with our 3 children there. I just happen to check my emails. This was at 5:45 pm I see that at 1:20 pm I was sent an email from Vacation Rental Pros stating the house was not available and to please call the office before he (the man the email was from) left for the day at 4:00 pm. Well I didn't even see this email until almost 6pm and we were already headed there. So I call ....They explained it was true.... our house was unavailable no explanation as to why? They got us changed over to another house that was still beachfront 1 mile from Times Square. I thought well accidents happen it’s okay we will work with them. Well then we drive for 15 and 1/2 hours to the Florida Georgia line. My phone rings... it is Betsy from vacation rental pros on the other end. She says, "Laura I didn't want to have to call you. However, the second house is not available either." I explain to her we are now at the Florida Georgia line and this is unacceptable we need a place to stay and sleep with our children when we finish our drive. We searched for another property. They had nothing that was beachfront at all! She finds a duplex that is canal front. I am then told this is all they have to offer. I can take it or wait 7-10 days for a refund? I am now crossing the Florida line with my family? We cannot wait 7-10 days for a refund we are almost there. We had our money to travel eat and be there not money to pay rent for a whole stay somewhere else. I felt like I was forced to take this rental I had no other choice. This one was more than a 1 mile walk to town square. Also there is construction on the island and the road this duplex is on is where the barriers were set up. We had to pass the street and go down 2 miles past the construction and come back in the northbound lane to get to our street. Vacation Rental Pros should have been aware of that. It was a nightmare to try to go anywhere off that street in a car. We ended up walking 2-8 miles a day because of the location of this property. I now need time to relax from this. As a mother I needed a place for my family to be we were already so far from home. So Betsy sets us up to be in this property. We arrive at this property on Saturday 3/24/2017 around 7pm. The codes we were given will not open the doors? I try to call the company it is after hours. I had to wait for maintenance to call me back. They were they able to give me a code to open the door. They then also inform me the property owner is who resides in the other half of the duplex. Which to me meant no privacy for our vacation. (He was okay while we were there) However, that is not the point we had no privacy sitting by the canal. We had a shared carport as a porch. Then we enter the property to find that it only has two beds. There were 5 of us and only two beds? How was this okay? So one member slept there whole vacation on the living room floor. This was not okay at all. Betsy offered to refund me 505.18 for all of the trouble we had. Well then the next day I had to call because the WiFi was not working correctly and the hot water heater was for a small apartment so only two could shower within a few hours. Then on my fourth day there I called them back and they informed me they did another refund for 900.00 dollars and they were doing another one for 110 right then and I would have my money back. Okay so we went through the vacation of Hell and got our money back. Some people would be happy however, that was my only vacation I get it took me 4 years to get that and they took it away from me. I feel like I should have got my money back and some additional. I spent several days of my vacation on the phone with them. I will be calling them back now that I am home on my time. This is not right! You stole our vacation and you feel like it’s okay because you gave us what we paid back! NO IT IS NOT ALRIGHT! Please fix this I will be waiting to hear from you guys

Vacation rental pro's is the most Mickey mouse BS company ever and single handle ruined our vacation. They failed to send our reservations to the front gate, so we were stuck there for 2 hours and 9 different representatives from vacation rental pro. No one has authorization to do anything. WiFi didn't work, fans pull string were jammed, mold in the showers they obviously don't clean between guest. Before you leave, you have to wash all the linens, wash all the dishes in dishwasher that smells like dirty fish, and take your trash down to the garbage bin. After I ripped my bed linens off, I was appalled by the huge yellow pee stains and random blood stains about the size of a fist. To top it off roofers were doing construction the entire 4 days we stayed here. The boom truck constantly beeped from 8 am to 5 on every day. The beeping was so loud, it woke us out of bed every morning and you had the leave the unit during the day cause the sound would drive you crazy. We get down to the main pool and the bar and small coffee shop/restaurant were closed the entire vacation. Vacation rental pros screwed our vacation over royally. We will slamming your unprofessional company on Better business bureau also.

The management is self centered and greed appears to be the motivation. The owner or head guy Steve uses employees and owners then kicks them to the curb not doing the right thing. His employees take things and he does nothing about it. Beware Vacation rental pros. They tell you they will make things right then never contact you again hoping you will go away.

When we arrived at Ft. Myers Beach to pick up the keys to the condo we rented one year earlier, they weren't there! This was at 9:30 p.m. with a car full of groceries. We called VRP's emergency number and were told that property was no longer their's and they "according to our contract" have the right to move us to different lodging. So that's what they did. Two hours later we were at a less desirable unit and location then what we rented. Vacation's are supposed to be a time to get away from stress for a while and relax. This caused A lot of stress for my husband and I. The next day we moved again into the unit we wanted, but we lost a day of our vacation and had to dispose of groceries. They said they would make it right, but so far, after emailing, stopping into the office twice and calling customer service twice, not a word. Customer service is poor. I hope this doesn't happen to youl

I travel often, business and personal - nationally and internationally. I take time to review properties infrequently and rarely contribute a negative review. I suppose I've become accustomed to problems and glitches that contribute to a less than perfect stay and tend to be understanding. As a result, my few reviews almost always acknowledge exceptional service or a very positive experience. However, in this case, I honestly feel the public would be at risk if I don't share - I've never had a worse experience with a property and it's management than this. I won't elaborate on the minor issues and instead document the most egregious. When toilets were flushed in the upstairs bathroom - raw sewage percolated up and into the downstairs tub. Imagine human excrement in the tub you as you were about to use (or previously had used without knowledge this had occurred). I personally called customer service 9 times; many more calls from my friends and family, submitted a Maintenance request via the "Vacation Rental Pros" property management app and never received any response! On one of the later calls, I learned the customer service person I was speaking with was in the Philippines! Of course every time I called, I spoke with someone different and had to explain the issue over and over ad nauseam; and always receiving promises of call backs and service to repair - neither of which ever occurred. We abandoned the downstairs completely and crammed all our guests in the upstairs for the duration of this short stay. I would advise everyone to avoid this property management company. Although I thought I was reserving this property with VRBO, i actually paid "Vacation Rental Pros". I don't know who is primarily responsible for managing problems with the property, but I will never knowingly do business with "Vacation Rental Pros". I've filed a dispute with my credit card company - perhaps they can reach someone at Vacation Rental Pros that care. I hoping if they don't get paid, I may actually hear from someone!