Vacation Rental ProsReviews of vacationrentalpros.com

I will add my two cents to all the other reviews...HORRIBLE!!!!!!!!!!!!!! We went through VRBO and AIRBNB to book accommodations that showed available. Reservations were confirmed and money sent. Then I get a call the next day that they accommodations aren't available. Happened twice...didn't realize we were going through the same company since we were on the VRBO and Airbnb sites but then we realized it was the same company. They are totally scammers!!! BEWARE!!!!!!!!!!!!!!!!!!

IF you rent the Ocean's Edge Beach House in Ponte Vedra, FL, just pray you don’t have an emergency after 5:01 PM. We chose this property because my elderly mother joined us on vacation and required a one story house with no stairs. We have rented this property in the past with no major issues. We rented the property for 10 days. On day 4, a major storm was encountered and we lost power to the property at 2 PM. I called the Vtrips maintenance line and informed them of the situation. They called back a few hours later and informed me the power would be restored around 8:30 PM. As we could not cook at the house, we all went out for dinner. When we returned around 7:30 PM, every house in the street in our immediate vicinity had power but ours. I called the Vtrips line again and got the on call secretary who took my information and said someone would call me back. NO ONE CALLED ME BACK. I tried called the power company myself, but they would not speak with me as I was not the owner of the house. I called the VTrips line 4 – 5 x over the next 5 hours only to speak with the same person with the reassurance that someone would call me back and no one ever did. As the house became hotter, with no update on when the power was to be restored, we had to make a decision about where we were going to spend the night. As the house became so hot, we all had to wait outside (with the bugs and mosquitoes) until the power was restored well after 10:30 PM. At that time, the temperature in the house was around 82 – 85 degrees (they have two thermometers for their separate air conditioners) and we had to leave and spend the night elsewhere. I understand the property has no control over the power company, but they do have control over keeping us updated about power restoration so decisions can be made regarding seeking other accommodations for the night especially with the consideration of an elderly parent. Upon returning to the house in the morning, we found that the TVs didn’t work and the screen in the living room wouldn’t even turn on. Again, I called the Vtrips representative “Whitney” who was uncaring, rude and very unhelpful. It literally took them until Friday late in the afternoon to resolve the problem with the living room TV and only half the bedroom TVs working. Try explaining NO TV for several days to your elderly parent, as it was her vacation too, only without Matlock and NCIS. I spoke with “Whitney” over several days with very little help or understanding but a great amount of rudeness and unprofessionalism. The bottom line here is if you have an emergency after 5 PM you are on your own. The responsiveness from the management company for issues that arise with the house is substandard and uncaring. I did purchase rental insurance for trip interruptions, filed a claim, and have not heard back from them or the Vtrips representatives. Their insurance company seems to be frauds as I have not heard back from them in 2 weeks!! I strongly advise the owners of this property to look into their rental company, because the customer service (no service) is substandard and frankly, the owners should be embarrassed. Do not take the chance on your one weekly vacation a year to stay at this property. Do yourself a favor and stay somewhere else.

Renters Beware. Who is Vtrips? I can not find them registered as a business entity in FL, SC or TN.

The resort was ok but there's no mistaking it the food is absolutely terrible. If you like to eat don't stay here the worst food I've had in years. The hamburger wAs processed beef patties that tasted like crap. Don't be fooled by photos it's terrible

I sincerely would put negative stars if that was an option. We had a reservation, all intentions of going, then COVID-19 shut down states and businesses. A week plus before our reservation I began my attempt at cancelling our visit. In the span of a week I emailed and called 6 times. No one could provide information. No one could actually cancel the reservation. I was promised a call back, didn't happen. I began to receive emails/texts to check out what would have been the last day of our trip. I opened a dispute with my credit card company to get attention. 10 days past what would have been our last day, they cancelled our reservation. I proceeded to call 3 more times and email to no avail. Worst possible customer service. Buyer beware, find someone else to book your travel through.

I should have read the reviews before booking. I came across multiple bad reviews with exactly the same scenario that happened to me. They took my money, booked a reservation for the Fish Tales property in Vilano Beach FL (I think thats how its spelled - near St Augustine). After not seeing any contract for several days I called to see what was going on. As I waited on hold for 20 minutes I started reading reviews. I immediately started to feel like something fishy was going on. When I finally got someone on the phone they said "oh we have been meaning to call you, the owner has pulled the property off the rental market." Then they said that they had tried to send me the contract but the email wouldnt go through. When I asked why they were sending a contract for a property that wasnt on the market they really didnt have a good answer. I asked when I could expect to get a full refund on my credit card and they said it would be going through today but it was up to my bank as to whether they would release the funds. LOL, up to my bank, thats rich. Thankfully CITI credit cards are incredible to deal with. I fully expect I will be filing a transaction dispute tomorrow morning. My father always told me, when something sounds to good to be true, it generally is.

Please use EXTREME caution when booking with this company. Pay VERY CLOSE ATTENTION to all of the fees that they circumvent. I was about to rent a condo at St. Augustine beach. Here was the break down (for 3 nights): Base Rent-$437.63, Booking Fee-$39.39, Cleaning Fee-$169, Damage Protection Fee -$99, Pet Fee $125, Pet "registration" fee-$25. What the heck is a "booking fee"? They are going to charge me $40 to do all the work myself???? And the damage protection fee is non-refundable by the way. So if you bring a pet, there is a pet cleaning fee AND and ADDITIONAL "registration" fee. These people are CROOKS!!!!!!

We booked a trip using Vacation Rental Pros to Cinnamon Beach, Florida (near St. Augustine) for four families to stay in a large home near the beach. Due to restrictions from the Corona Virus, we were not allowed to stay at the property. Due to Executive Orders by the Florida Governor it would have been illegal for us to stay there. We also purchased insurance through the Vacation Rental Pros website in case there were any issues. The insurance company refuses to pay the claim and Vacation Rental Pros has offered a 50% refund. We've sent many emails and called the company numerous times. We've been told a manager will call us back, but it will take several weeks. We've been given the runaround each time we've called and I've recorded all of our telephone conversations. I'm hoping to hear back from the company soon so I don't have to get our lawyer involved. Do not rent from them! Do not pay to get the insurance from the company they recommend.