Vacation Rental ProsReviews of vacationrentalpros.com

TERRIBLE PEOPLE. The company is a scam which is what they tried to do to us. Never ever ever book anything with these evil people.

We booked property 3 months in advance and this company sent us an email 2 days before our family vacation to Disney World and said the owner cancelled. They did not assist us in finding another rental and said here's your refund. So, 2 days before we booked another place out of desperation (lucky to find one). They had horrible customer service and didn't have the decency to call only email. What if I didn't check my email until we got there. They ruined our vacation even though we made the best of it. DO NOT BOOK THROUGH THEM. Ohh and by the way if you cancell No Refund!! Horrible horrible horrible.

This company is absolutely horrible. They rent properties through VRBO and AIRBNB. Usually it's timeshare properties. They will steal your money and their customer service is basically non existent. When an accidental reservation for the wrong date was made I immediately called to explain I pushed reserve too soon. They refused to let me change the date. Told me they have no cancellation - even though it was less than a minute later and I didn't want to cancel. Just wanted to change the date. I was hung up on and treated awful. After a week of trying to figure this out I tracked down the owner of the company and he agreed to let me put the money towards another rental if booked within the next 12 months. I would not have to pay anything else. After covid finally loosen up traveling destinations I was able to book and was told I still had to pay the cost but as soon as I check in would then be refunded 100%. I told them I was very concerned that I wouldn't get my money back after all the problems I had with them. They put it in writing and said this was the only way to do it. So of course after my trip I still did not receive the refund. Called to find out what was going on. Finally received a partial refund but when I called to ask where the rest was I was told that was the cleaning fee and taxes and fees. I told them I was told in writing that I would get 100% from my canceled reservation and they said that this is all I would get back. I have been hung up on and keep emailing and asking where the rest of the money is and they just read from a script each time saying they can't refund the other money. I'm so angry because I should have known better. This company just steals your money. Unfortunately I am now afraid to rent anything through VRBO because if they deal with a terrible company like this who is to say that their other rentals aren't run by companies just like this. They really should make sure they have reputable and upstanding companies that they deal with.

We booked a property through VRBO in January 2021 for a trip in March 2021. Received a confirmation from VRBO on March 13th only to get a TEXT message from Resort Rental Pros telling us that our reservation was cancelled because the unit was sold due to covid. Now there’s not a room to be found at our destination. You can blame a lot of things on covid but you don’t just sell a timeshare overnight. Do your homework before booking and STAY AWAY from this company so you don’t experience the same disappointment that we did.

NEVER book with this unethical company! I'm out $1,500 because they refused to refund me when my trip for 16 people had to be canceled due to COVID. I was unable to travel with a group that size, or travel out of state at all, in the month that I had booked the cabin. I would have been violation of the law to do so. The company refused to provide me with a refund and instead offered a credit for future use. When I filed a charge dispute with my credit card company, as is my right as a cardholder, the company fought it every step of the way. Not only did they prevail in refusing to provide a refund, but they now absolutely refuse to even provide me with a credit in retaliation for me (per their own words) for filing a dispute. This is, according to my bank, a direct violation of their merchant agreement with them. So what's my remedy then? I explored small claims court, but BE SURE TO READ YOUR CONTRACT, as it includes a FORCED ARBITRATION clause. And the kicker? The filing fee for arbitration, through the American Arbitration Association is $950, and there's no guarantee you'll win... meaning you're out potentially as much money as you were fighting for in the first place. They know this good and well, which is why they use this shady tactic. AVOID DEALING WITH THIS LYING, UNETHICAL COMPANY AT ALL COSTS!

We rented from Jackson Mountain Homes in Gatlinburg, Lone Wolf Lodge over Christmas. CUSTOMER SERVICE IS non-existent. Once they get your money they do not care about you. Arrived at our cabin and when we gained access, we discovered we had 7 towels and we would need the trash picked up on that day. They are very tacky in their listing to make sure that you KNOW that they will only provide one towel per person. We have 10 people and 7 towels, no biggy, I will call and obviously I did not mind washing, but wanted to have at least one round of towels for everyone. Left a message with customer service and never received a call back. Ok next day, called and the lady was rude and said she had made a work order for that...ok how am I supposed to know unless you let me know. Ok whatever, they dumped the trash and brought towels while we were out. Great. Then that night the electricity goes out. Ok there are a few flashlights around but we have NO heat....How do you run a business in the mountains and KNOW that there are winter storms and do not provide a secondary form of heat??? NO electricity NO heat. Ok in the morning it was back on... Ok no worries all good. Then the snow started falling. Then it froze and on CHRISTMAS EVE, the electricity went out AGAIN and did NOT come back on until Christmas Day after 6 pm. While I know they cannot control the weather or electrical outages, IF YOU OWN A BUSINESS and charge premium rates for holiday stays during the winter, YOU SHOULD PROVIDE A SECONDARY FORM OF HEAT....ITS YOUR BUSINESS...COME ON....NO GAS...NO LOGS FOR THE FIREPLACE AND WE WERE FROZEN IN. WE COULD NOT GET ANY OF THOSE THINGS AND THEY HAD A PROPANE TANK FOR A GRILL THAT WAS EMPTY!!~!! Called customer service and the rude ladies hung up on me. Would just keep asking is there anything we can do for you and I kept telling them yes, please explain why no one calls back when I leave a message. I obviously was not a happy camper. I did call customer service after the fact and they did a partial refund but again, if you OWN A BUSINESS AND CHARGE PREMIUM RATES, CUSTOMERS EXPECT COMMON SENSE AND A SECONDARY FORM OF HEAT. Never in my life would I have thought that they would just leave you on the side of a frozen mountain without heat, but that is exactly what they did. Again, they gladly took our premium money and failed to provide any sense of a "fun holiday vacation". If someone would have froze to death would they have been liable? DO NOT STAY HERE OR ANY OF THEIR PROPERTIES....THEY DO NOT CARE ABOUT THE CUSTOMER JUST YOUR $$$$$$$

Do not rent from this company. My husband and I rented Old Hickory Lodge in Gatlinburg TN, for a Christmas family reunion. Three if our grandchildren, and 1 adult in our family were bitten by bedbugs. The cabin was also missing many essential items, pot holders, working can opener, mixing bowls the list goes on. The management team did not respond to multiple emails, AVOID this cabin, and do not book VTRIPS.

This company posts fake listings on VRBO. I booked a stay through VBRO and never received check-in information. I called VBRO, they provided me with Vaction Rental Pro's information. I called them and they stated they had no openings and they posted the listing "by mistake". Ruined a ski trip, I'm out $1000 due to this fake listing, no vacancy within 2 hours due to a last minute cancellation by this company. Edit: just to clarify, Vacation Rental Pros are at fault here, VRBO is not. VRBO support was helpful in issuing a refund and searching for other accomodations. Unfortunately there's no vacant rooms nearby. It sounded like VRBO is looking into the inaccuracies of the postings by this property manager. Hopefully they drop them.