Vacation Rental ProsReviews of vacationrentalpros.com

Terrible company and customer service. I booked a place for my sons and I in Virginia and received a confirmation email. 10 days prior to our stay on June 13, received an email and text that mirrors the one sent to another individual below. Also similar to someone below, they tried to offer me a 1 bedroom instead of a two bedroom, on different dates, and insisted it was a "great deal". I did not take this "great deal" and requested a refund which included the rental fee, VRBO fee, and the travel insurance I purchased. After much fighting, I was assured that all fees would be reimbursed. Nearly a month out from this ordeal, the travel insurance had not been reimbursed. I sent the rental company an email on June 23 regarding not receiving the reimbursement of that which was ignored. Sent another email today and finally got my answer - they stated I had to contact VRBO to get my $74 travel insurance reimbursed. Even when I presented them with the email where the agent assured me that the fees would be reimbursed, the individual said it didn't say THEY would reimburse it. I'm furious and plan on contacting the BBB. I'm sorry to everyone else who has been scammed by this horrible organization.

Total scam, booked through VRBO and they had no record and took $1400 from us. Said the owners name was Christian, the rental companies said they are hearing that name in others being scammed

Do not deal with this place. Called day before check in to tell me they hadn't heard from owner and its a holiday week so they cannot fulfill my last day which is my birthday. So much for plans. Would not offer any refund on a portion of cleaning or resort fees. Just the one night at the average night rate!! The operators cannot answer questions and seem to not understand English. They struggle to speak or type it in a way that makes sense. They were very shady about everything. As I type this I am on my way to resort to see if I have any vacation at all. Takes a week for a refund..whatever man you take it instantly you can put it back the same way. I have used Vrbo 2 other times with no issue. Never again!!!

2 weeks before our 4th of July stay in Daytona Beach I receive a text saying that they were unable to contact our property manager: Hello Curry We are reaching out in reference to the "Reservation Booked" in Wyndham Ocean Walk. We are sorry to inform you that we are a management company and our owner client has been non-responsive. Owners, pass away or sell their units sometimes without informing us. A refund will be processed. This is 2 weeks before our vacation in Daytona Beach... I have traveled my entire adult life and have never in my life experienced the type of service that can not find a location after price was paid in full. This is easily the worst service I have ever seen and I will be filing fraud charges with my bank and continue to post reviews online everywhere about this company...

ZERO stars!!!! Stay far away from this company. Booked a condo in Pigeon Forge TN and was sent a text the day before check in that we were being moved to a different condo “right down the road” when they sent the new address it was 45 mins away. They are refusing to do anything so I will be disputing with AIRBNB and my CC company.

I booked a reservation through AirBnB in Williamsburg,VA with a host named Christian. Paid half, then 10 days later remainder. 2 weeks after initial reservation I am being told it's unavailable. They are offering me a 1 bedroom accomadation where I had reserved and paid for a 2 bedroom. I don't think Christian exists and was told the company was Resort Rental Pros. WOW. VERY UNPROFESSIONAL.

If there was a negative star I would select it! Just like others Here, booked a month in advance and in 5 days got a text saying couldn't reach owner and they could only accommodate part of our stay. Cost us an additional 700 plus dollars for the 3 nights elsewhere last minute. Lots more details of this scam. We are leaving for our son's baseball tournament tomorrow. I called Airbnb today. They said they were going to call host and call me back in 15 mins or so. Well that was 2 hours ago. I was told days ago they were processing a refund. I knew that was a lie! Airbnb said no refund was issued. I had no idea this was a third party rental company when I booked. People do not realize that when they book until it's too late! Did Airbnb help any of you?? I can't believe they never called me back either! Unbelievable!

Booked a 10 day stay in Kauai months in advance. Five days before trip, they called and said they could only house us for 5 days! Same story as everyone else here - owner canceled. They did the exact same thing to friends who booked at the same time. No help in rescheduling. No credits. We would up having to spend thousands more to find a place last minute. Meanwhile they are posting our units as available on Air B&B. Worst company ever. Avoid at all costs.