Jessica
Wedding Week Wonderland!
Let me first start by saying how great it is to call this place and have the employees actually remember you! That tells me how much they are invested in their customers. So, in September of last year (2015) my husband and I had a beach wedding in St. Augustine. We live in St. Pete Beach, so for us, this wasn't a big deal. However, both of our families live in Ohio. We set out on the daunting task of finding a beach home where everyone would be able to stay comfortably, and also live up to the high standards we set. Vacation Rental Pro's had the BEST selection of up-scale beach homes, and they were thoroughly happy to help us find the perfect place for everyone to stay for the week. When we found our "dream home", we spoke with Jessica and got everything all set up! Fast forward to four days before the wedding, and we received an email stating our home was no longer available :( The owners were selling; there was nothing we could do. We knew it wasn't VRP's fault, and they offered us 2 other good options to consider. After looking at the options listed in the email, I stumbled across a GORGEOUS 9 bedroom home in Cinnamon Beach. I asked the representative in the email if it would be possible to move to that home, since it happened to be available the week of our wedding. We offered to pay more, if need be, but they moved our contract over without a fuss! It was incredible! The home we stayed in was 3 story's, had an elevator, cinema room, 2 wet bars, a large kitchen, 3 laundry rooms, a pool and all of the amenities we could have dreamed of! The pictures simply did not do this home justice. It was absolutely gorgeous. We had a few minor issues (someone got stuck on the elevator, the carafe on one of the coffee makers was broken) but nothing could have gotten us down! The home was a dream, and so was working with VRP! They were sincerely apologetic about the first home not being available, and they did their absolute best to make sure we were happy. Not only would I recommend them for anyone's rental needs, we're going to rent the Atlantis again this year!
Response from Vacation Rental ProsApr 22, 2016
We'll see you when you come back to Atlantis, Jessica!


