Vacation Rental ProsReviews of vacationrentalpros.com

Scam artists. It is 2 days before I am supposed to go on my vacation. I got a "Get ready for your trip" text yesterday. Today they cancelled my reservation with a total BS excuse. Their customer service could care less. When I asked how this is possible they told me they would refund my money and there was NOTHING they could do and then HUNG UP on me. There are no words to describe how despicable a company they are. Buyer beware.!!!!!

Resort Rental Pros is a scam. They cancelled our 6-day St. Thomas reservation 48 hours before we were set to arrive. Their customer service is laughable and they do not care because there is no recourse on VRBO; you can only review after your stay. Do NOT rent from this company. I would give them zero starts if possible.

The worst ever vacation company I have ever experienced.

Resort Rental Pros is awful. They are not a management company, they don’t run resorts. They accept payments and reservations on properties but they don’t actually have access to them. I booked and paid for three nights in North Carolina thru VRBO and Resort Pros is listed as the host. Got a text from Resort Pros day of the trip that we only had two nights booked, not three. Sure enough, we drove 5 hours, showed up and checked in. The actual management company told us at check in we only had two nights booked. Had to find a hotel for the 3rd night. Rental Pros was useless in getting my reservation fixed since they’re only a 3rd party booking agent and don’t run the property. I thought for sure it was a scam. I called their phone # and it’s clearly not an office, They hung up on me twice. Emails are poorly written. It’s shady. I feel lucky I got a refund for my missing night.

If I could give them less than 1 star I would. Three days before Christmas, they confirmed my reservation. At 1:30 in the morning two days before Christmas, they cancelled my reservation. I made the reservation and paid for same on October 11, 2021 for a three days trip commencing December 27, 2021. Their excuse is that the owner is not responding to them, yet they continue to advertise and accept payment for reservations for the same property. Absolute BS.

As with everyone else here, Resort Rental Pros, duped me. I reserved a condo for our Christmas vacation on 11/4/2021. On 12/23/21 @ 3:15 pm I got an email saying that the condo was no longer available and that they would give me 25% off of a 1 bedroom condo. This would not work for my family of 4. I am hopeful my money will be refunded, however, they made every effort to make me say that I was canceling the reservation. I was not willing to do this.

Resort Rental Pros are scammers. Two weeks before our vacation we got the same message as other folks here: our 2 bed apartment was not now available but we could benefit from a "special offer" of a 1 bed apartment for 30% less than we originally paid. Obviously the 2 bed apartment had never been available and this was a scam to get us to accept an over- priced and unsuitable alternative. We cancelled and went with Booking.com instead, although at that late stage it cost us $500 more than the original "reservation ". However, what I'm really disgusted about is that VRBO's website (where I was originally looking) links to Resort Rental Pros thereby giving the impression that they are legitimate. We complained to VRBO and got our money back 3 weeks later. I sent VRBO a link to this site so that they could read the reviews themselves but perhaps they are more interested in the ad revenue than their reputation because they still link to the Resort Rental Pros website.

Beware: When you make a reservation with this organization, you are giving them full access to your credit card. They reserve the right to add to the total price of your reservation AFTER any refunds are allowed. Also, in my case, when trying to make a reservation at the Exquisite Wyndham Grand Desert in Las Vegas, I wanted to change my reservation to a date that was available, but the tool to change the reservation was not working. When VRBO worked with them to fix it, the date was gone and I was out of luck. No ability to change, no ability to obtain a refund, nothing. I would say, NEVER EVER use this company. They can and will rob you blind.