Vacation Rental ProsReviews of vacationrentalpros.com

These guys are not willing to work with you if there is a glitch (and we had couple). They are brokers so do yourself a favor and book from other people.

My wife and I had such a bad experience with this company earlier this year that I had to file a complaint with the Florida Attorney General against them. We booked a place for two months which turned out to be a dump. It started with the initial booking being a problem which should have been an indicator but I booked anyhow thinking it was a fluke. Upon arriving we could not gain access for the first few days because the lockbox would not work properly and the company did not respond to calls so we stayed in a hotel. After entering the rental it was a dump with broken windows, splintered floors and in no way was as described. After a few days we were moved to another property which was great but we were never able to settle in as they said we would need to move again because of bookings. It was a day to day hassle resulting in them eventually telling us we would need to pay a substantial amount to complete our prepaid stay of two months but we still did not know where we would stay so they told us we would need to vacate the property we were at. This is a very brief description of a much more involved conflict over a 5 week period. Bottom line is they ruined our two month vacation and treated us with disrespect. This is the worst company I have ever dealt with in my 67 years. No agreement was reached and no settlement was offered. They said we reached an agreement which is more of the continued deceit and dishonesty of this company. No agreement was reached. I have in fact forwarded their fraudulent activity in updating my complaint to the Florida Attorney General. The company offered to reimburse me for hotel expenses they had already agreed were owed in January but didn't pay. They then changed their offer requiring me to sign a document saying our differences had been resolved which they had not. I never agreed to their offer because they changed the reimbursement to a refund and called it a settlement. Vacation Rental Pros is such a disreputable company and demonstrates such in their email to me where they contradict their own statements. I forwarded all this to the AG as well. Be sure to keep copies of all email and contracts if dealing with Vacation Rental Pros. I am so glad I did.

Booked the unit for 7/23/2016-7/30/2016. Black dog hair everywhere, broken dishwasher, stained mattress in the second bedroom, floors were filthy, grout in showers dirty. All linens in second bedroom had to be washed upon arrival due to dog hair. Called Vacation Rental Pros about broken dishwasher, maintenance showed up the next day, said parts would have to be ordered. We had to hand wash all dishes and utensils. A member of our family contracted scabies on late 7/24 into 7/25 due to filth of the second bedroom and had to seek medical treatment. A call to VRP resulted in an offer of housekeeping. Not good enough. We were advised by medical staff to vacate the unit before the whole family got scabies. Took three calls to get a supervisor. Finally moved to another rental saying we were receiving an upgrade. We went from ocean view to lake view with a same priced unit. No follow up phone call to check welfare of my family member, no offer to reimburse her co-pay for medical treatment , no offer to comp any part of the stay. Emails to Steve Milo of VRP have gone unanswered. Have used VRP for close to 15 years. This was by far the worst customer service I've experienced on any vacation. I will never use Vacation Rental Pros again. I would not recommend this unit or this company to anyone.

Be wary of Vacation Rental Pros. In our experience with them, we found them to be deceitful and very hard to reach after the initial sale. They were friendly enough at first when doing the actual booking but after that it was a whole different story. They did not return my voice messages and one time they actually hung up on me as soon as I identified myself and why I was calling. In all our experiences with VRBO, this would have to be the worst and I will never rent any place managed by Vacation Rental Pros ever again. Oh and read the fine print in the rental agreement, that should tip you off as to what kind of a company they are. Section 25 says, "... Guest agrees that they will not (nor will they cause or cooperate with others to) publicly criticize, ridicule, disparage or defame the Company or its products, services, policies, directors, officers, shareholders or employees with or through any written or oral statement or image (including, but not limited to, any statements made by via wesites, blogs, postings to the internet, or emails and whether or not they are made anonymously or through the use of a pseudonym). ...(penalty)in the amount of Five Thousand Dollars ($5000), per day each occurance" You have to ask yourself, what are they trying to hide that they have to put that in their rental agreement? I have never seen that language in a vacation rental agreement before. That agreement basically says you can't complain about your accomodations (products, services), them not returning phone calls, etc. The very thing that reviews are there for, to help other's decide whether or not a place is a good one to spend their annual vacation time at. Again, what are they trying to hide except they know how they operate and they are trying to keep that from getting out. They give you 48 hours to cancel a booking before you forfeit a $300 deposit. We booked a stay with them then cancelled that reservation and received a full refund. We then called back and made another reservation. They backdated the new reservation to the date of the first reservation, so when I called back the next day to cancel the 2nd reservation (for their rental agreement issue I shared above and their lack of returning my voicemails), they wouldn't refund my $300 despite having made the new reservation less than 24 hours earlier. I called them several times to get them to refund my money. Then they started hanging up as soon as I would identify myself. I had to dispute the charges on my credit card to get my money back. This was my experience but I would suggest you stay clear.

We had more issues than I care to go into in a review, but here are a few. And we have used them several times before with only slight glitches, but this time their customer service people were unresponsive and unprofessional. I had been promised a call back within 24 hours with an answer for a day early check in. I never heard back. Left 3 messages and never got a call back. When I finally got someone, I was told I would have to pay one and a half times the nightly rate to check in a day early. I was told so many conflicting things by different people that I didn't know what to believe. And was given a "waiver" for a 3 hour early check in, since I didn't take the full day at the inflated rate, that stated I would waive all maintenance and housekeeping for my weeks stay if I wanted to check in 3 hours early. Really???? Of course I didn't sign it. And the condo was ready to occupy as confirmed by housekeeping and had been empty all week. Condo was very nice but when I sent our "issue" list to housekeeping with their survey, I didn't get a response. It wasn't until I arrived home that there was a message on my home phone from them wanting to correct some of the issues. They had my cell # as a contact number so I don't know why they called my home #. Wrong beach gate code was given to us and my daughter in law had to stand on the boardwalk holding her infant daughter until someone let her in. We really don't need these kinds of hassles for a vacation. Will find someone else to rent from in the future.

Would you deal with a company - that did not give information about how to enter the gate after you pick up the key, - or a company that tells the maid service different hours for guest check in versus what you are told, - or does not tell you about the gate to the beach locks and you do not have the combination, - or that if you email the president on his policy of everything resolved never replies, - or a company whose "chat now" on the website does not work - or a company whose phone people do not know how you can post a review The condo itself was adequate but the assigned parking space for the unit is about 500 feet away and down 30 steps. If you have difficulty frequently climbing stairs this is not the condo for you. It sits on the top of a sand dune but although it is classified as ocean front there is absolutely not view of the ocean from the condo.