Vacation Rental ProsReviews of vacationrentalpros.com

From the moment we entered the vacation rental we found the place to be dirty (meaning feces on toilets, etc). Unfortunately we were at the vacation home during the hurricane and lost 3 nights of stay which we were told by the company we would be reimbursed for, NOT. Prior to hurricane, we called many times to ask what we should do to the house to prepare and the one time someone answered, we were told they are taking care of the more elite properties first. So I guess because we were in a bronze property, we didn't count as humans. The company has stopped accepting my calls, are ignoring my emails and will not communicate with me to resolve this issue.

The ocean view is the best feature of the house. The cleaning crew did a good job of cleaning the surface areas and preparing the bedrooms and bathrooms. The house is only a 3 bedroom house, although it is advertised as a 4 bedroom. Someone is counting bunk beds in a 9’ X 10' foot room with no closet as a bedroom. Inconvenient access to the house. Steep hill. I realize this is a rental house and can understand the marks on the walls and stains on the furniture, but this house has the appearance of being abandoned by the owner. Numerous mattresses are being stored in the single car garage which makes it difficult to open car doors once you get your car into the garage. The dune walkover has some completely rotten through boards at the ocean end of the walkover. You have to step over the hole. There are cracks in the walls and spots on the ceiling which appear to be due to prior, or existing, water leaks. Several of the doors to the outside do not close tightly. ( they have large gaps between the door and the frame). Maybe this explains why we had to purchase pesticides to kill roaches, spiders, ants and salamanders during our stay. The plaster is falling off the ceiling in the small first floor bathroom. What we thought was the neighbor’s security alarm turned out to be the pool pump making a very loud noise. The exterior of the house needs some cleaning/painting. The doors are dirty, the paint is coming off the deck and dune walkover, the landscaping is washing down the hill. Steve Milo, the President of Vacation Rental Pro, told me via email on Dec 8, 2016, that someone would contact me. On January 12, 2017, I sent Mr. Milo an email advising him that no one ever contacted me. On February 1, 2017, I sent Mr. Milo another email advising him that the property was still being advertised as a 4 bedroom, that my review was not included on the website, and no one had called.

From rental not being ready because it had not being cleaned from previous renters was told by housekeeping would be there when they could just wait in Florida heat in July with a one year old and groceries-over 4 hours to air not working properly and having to stay at house 2 days for air company to come was reimbursed 500.00 out of a 6000.00 rental only after I turned this into Better Business Bureau

My complaint to - VRP AGENT-please let me know that you have received the pictures. My rental car is covered in dust from sawing and this is terrible that although I called to verify that all was ok with this rental, i was never told construction would be taking place! There are drills and nails on steps up to apartment as well as handrails taken apart. This is ridiculous and i cannot move my 85 year old father at this point. I have stocked with groceries, etc and i am afraid that this will affect him walking. I will use back walkway for him but besides flying from ny for a vacation this is nothing I expected. I chose vacation rental pros because of the recommendations as i am a property manager in ny Hampton s and this is not acceptable. I appreciate your help. VRP REPLY AND MY RESPONSE - VRP AGENT wrote: hello! My apologies for such inconvenience. i can send the refund request when ever it is convenient to you. I can send this at anytime, even from home. My sincere apologies for such inconvenience. Next day after no response-i wrote- I have my 85 year old father here and he has ptsd and Alzheimer's disease, i cannot move him. We will stay in the back area and i will try to limit the front construction area. But absolutely i cannot change him. We have all our groceries, clothes etc in place and i have a return flight to ny on Sunday. He is being driven back to sc on Sunday by my sister who lives in saint Augustine. This was to be a relaxing quite vacation and i am very disappointed but i have already wasted too much time and do not want to From Barbara's iphone On Dec 14, 2016, at 5:50 PM, VRP AGENT VRP AGENT- My sincere apologies. I know you said you could not move today. Were you possibly looking to move tomorrow? I am processing the refund request now. T​hank you, I NEVER RECEIVED A RESPONSE So THEN I COMPLAINED TO OWNER OF VRPros This was his response- Once again, how long until I hear from someone. This is terrible! No response from your company. I have checked out at 8:15 this morning and still no call. I have called, emailed, sent pictures, videos, and still nothing. I am a vacation property rental manager in new york and this is unheard of. From Barbara's iphone On Dec 17, 2016, at 11:33 PM, Steve Milo, President, Vacation Rental Pros vacationrentalpros.com wrote: I just got your Survey… I’D LIKE TO MAKE THINGS RIGHT Dear Barbara, Thank you for emailing your Survey about your Vacation Rental Pros experience. Clearly, you were not happy with our services and I very much appreciate you telling me so. I sincerely apologize for any inconvenience you have experienced. I have directed one of our Guest Relations Specialists to call you to learn more about the situation you described. Our Customer Service standards are among the highest in the industry and I want to learn more so I can fix the problem. You will receive their call very soon but I’m sending you this email immediately to let you know I, as president and owner of Vacation Rental Pros, take the issues you cited very seriously and I will address them. I hope you will give us an opportunity to make things right and maintain your trust and good will. Sincerely, Steve Milo Managing Member, Founder and Owner Call us at 1-888-506-9003, 24 hours a day! I NEVER HEARD FROM HIM OR THE AGENT AGAIN. I WILL NEVER USE THIS COMPANY AGAIN, nor RECOMMEND THEM. AT THE VERY LEAST I WOULD HAVE LIKED TO HAVE A RESPONSE TO MY COMPLAINTS, INSTEAD THEY IGNORED MY TEXTS, EMAILS AND PHONE CALLS. I NEVER EXPECTED TO HAVE CONSTRUCTION GOING ON DURING MY STAY, ESPECIALLY WHEN I CALLED TWO WEEKS PRIOR TO MY ARRIVAL AND WAS ASSURED THERE WAS NOTHING.

I had an issue with Vacation Rental Pros last Sept 2016 and it still hasn't been settled . Numerous calls, e-mails, and even a hand written letter! Not impressed

Cancel a reservation more than 2 months out, but if it's not within 48 hours of making the reservation, forfeit of $300. Will never use them again.

I will never use rental pros again. Worst experience I've ever had. Place was so dirty washer and dryer broken kitchen was so dated and dirty the mattresses had to be 20 plus years old. Please never use rental pros!!

Our rental had RATS, the cable and internet didn't work for the whole week. Late we found out they weren't even supposed to rent it to us! I would NOT recommend this company!