kenneth D.
I had a problem upon checking into …
I had a problem upon checking into room. The company didn't have a room with working air. Your company gave me a full payment for the night.
Vacatia is the resort marketplace for vacationing families and friends. Our mission is to make family vacations better and to help family resorts thrive. We make it easy for guests to find and instantly book their perfect resort residence, combining the space of a home and the services of a hotel. Vacatia provides real-time rental listings, large photos, floor plans, and detailed resort information, supported by Vacatia Guest Care and multiple flexible payment options. We work with 600+ select professionally managed resorts and resort residence owners at leading hospitality, vacation ownership (timeshare), and premier independent resorts. Vacatia also partners with select brands to operate vacation ownership marketplaces. Vacatia is a member of the Family Travel Association and the American Resort Development Association (ARDA), which named Vacatia the winner of the "ACE Innovator Award: Industry Partner" category of the 2017 ARDA Awards. Vacatia is venture-backed company founded in 2013, and is headquartered in San Francisco Bay Area, CA.
Vacatia (vacatia.com) has 306 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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306 approved reviews, newest moderated first
kenneth D.
I had a problem upon checking into room. The company didn't have a room with working air. Your company gave me a full payment for the night.
Denise V.
Agent, was extremely helpful, Orbit One was very clean, great price will definately use again and again !!!!
Brian Cantrall/Tracy D.
Our experience was wonderful here!!! We called and talked to Ty at the front desk and explained to her that we were running late. She said she would add a note to our reservation and assured it was no trouble. At our arrival at 5 am. The gentleman who checked us in despite the late hour was very personable for that hour explained everything for us and took wonderful care of us. The suite was exceptional as well as the pool and gym which were used almost daily. Close to the end of our trip as luck would have it we ran into an issue and had to stay longer. Again Ty at the front desk took excellent care of us and extended our room with no issue whatsoever. I would highly recommend this place to anyone and everyone who would be staying in the Kissimmee or Orlando area. Again top notch people at every level here.
Jose A.
I heard a noise on the washing machine, so I went downstairs and got one of the desk clerks a Ms. Adriana T. to come listen, she did and promised me the maintenance man would come by 8:00 AM the next day it was 10:00 AM when we had to leave for a meeting and the maintenance man had NOT shown. If they are not able to keep a promise then It would be best if they do NOT make it. I wasted 2 hours waiting, for a person who NEVER showed up, and that could have been used for better things that needed attention.
Reinaldo C.
Just love it, I wiil recommed it for your future reservations
Davia E.
I loved the property! The price was exceptional! My family and I would definitely visit there again.
Jay S.
Very nice accommodations Would go back for sure
LT
I booked over a month in advance, payment was due at booking and received a confirmation; however, it was not officially confirmed with the stay location until a few days before travel with a different confirmation number. When I pay for something, I prefer to receive true confirmation without the worry of a possible scam. Everything worked out.