VacatiaReviews of vacatia.com

4.1306 reviews
Accommodation & Lodging
1 Belvedere Place, Suite 200, Mill Valley, California

Vacatia

About Vacatia

Vacatia is the resort marketplace for vacationing families and friends. Our mission is to make family vacations better and to help family resorts thrive. We make it easy for guests to find and instantly book their perfect resort residence, combining the space of a home and the services of a hotel. Vacatia provides real-time rental listings, large photos, floor plans, and detailed resort information, supported by Vacatia Guest Care and multiple flexible payment options. We work with 600+ select professionally managed resorts and resort residence owners at leading hospitality, vacation ownership (timeshare), and premier independent resorts. Vacatia also partners with select brands to operate vacation ownership marketplaces. Vacatia is a member of the Family Travel Association and the American Resort Development Association (ARDA), which named Vacatia the winner of the "ACE Innovator Award: Industry Partner" category of the 2017 ARDA Awards. Vacatia is venture-backed company founded in 2013, and is headquartered in San Francisco Bay Area, CA.

Vacatia (vacatia.com) has 306 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: vacatia.com
Website: vacatia.com
Category: Accommodation & Lodging
Location: Mill Valley, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 9% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Vacatia reviews

306 approved reviews, newest moderated first

NP
Jun 16, 2017
We came with a large family and …
We came with a large family and everything was nice and clean. The staff was very nice and helpful.
Abran M.
Jun 16, 2017
Truly amazing staff
Truly amazing staff. I would like to mention a few in particular, December, Sergio, and Ashley. We will definitely make this resort our normal place to stay. Rooms were very clean and comfortable. Thank You for a wonderful weekend get away!
Response from VacatiaJun 17, 2017
Thank you for taking the time to let us know. Mystic Dunes Resort & Golf Club is one of the most popular resorts we work with in Orlando. We will pass along your compliments... We look forward to welcoming you back to Vacatia in the future! https://vacatia.com/orlando-vacation-resort-rentals/mystic-dunes-resort-golf-club-by-diamond-resorts/kissimmee-florida
Wilma L.
Jun 16, 2017
Had a Great time!
Had a Great time!
Joseph W.
Jun 16, 2017
The room was very friendly and open.
The room was very friendly and open. We were able to join together in the sitting area every evening and relax while catching a movie. The kids enjoyed the pool. We only wish we had been able to take advantage of the putt-putt golf. Thank you for a wonderful week.
Amy D.
Jun 16, 2017
Great Customer Service!
I want to thank Daryl at Vacatia. He went above and beyond with customer service. I've had a terrible time dealing with bad customer service all day so Daryl was very refreshing to talk with. I will definitely be sharing my great experience with this company and using their service in the future.
Mariah E.
Jun 16, 2017
It was the worst experience ever
It was the worst experience ever. Took 2 hours to check-in. I was not aware of I would have to check-in at an off-site location. I was sent to 3 different places before reaching the correct location. Unacceptable and highly doubt that I will book with you all again.
Response from VacatiaJun 16, 2017
Mariah, my name is Mike, and I’m the CMO of Vacatia. I am sorry for your terrible experience. I know our Guest Care team has left you multiple messages but has yet to hear back from you. We'd like to confirm the details so we can help make this right. Your reservation confirmation email included "Special check-in instructions: - The check-in location differs from the property location. To check in, go to 10511 Front Beach Road, Panama City Beach, FL 32407." We would like confirm that this is indeed where you checked in. Please give us a call and thank you for bringing this to our attention. My apologies once again...
Winifred T.
Jun 16, 2017
Very nice clean
Very nice clean, safe, well staffed could spend whole vacation here. The pressure to buy in was a little too much though.
Response from VacatiaJun 18, 2017
Winifred, this is Mike and I am Chief Marketing Officer of Vacatia. I am so happy to hear that you enjoyed the resort and amenities. My apologies for your poor experience with the sales staffer. We will contact the resort management to assure this does not occur again. Thank you so much for making us aware. I hope that we will be able to welcome you back to one of our 600+ handpicked resorts on your next vacation.
India W.
Jun 15, 2017
Outstanding Job Team!!!
Outstanding Job Team!!!! I Look Foward To Coming Back Real Soon

VacatiaReviews of vacatia.com

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We came with a large family and …

Truly amazing staff

Had a Great time!

The room was very friendly and open.

Great Customer Service!

It was the worst experience ever

Very nice clean

Outstanding Job Team!!!

About Vacatia

About these reviews

More in Accommodation & Lodging, California

ALL GOOD VACATIONS

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Vacatia reviews

We came with a large family and …

Truly amazing staff

Had a Great time!

The room was very friendly and open.

Great Customer Service!

It was the worst experience ever

Very nice clean

Outstanding Job Team!!!