UtillianReviews of utillian.com

Took care of me and my order and replacement parts

Quick service

Marvi in customer service was great and helped me get the right product and offered a discount as well.

Customer service in the chat MARVI was very good.

Did my package deliver? Actually confused. It’s almost been 2 weeks and I’m only getting a rating email lol.

I haven’t gotten an email or anything saying that it’s been shipped. I have received it yet either

I’ve mainly been a Puffco Peak Pro (PPP) girl but when several of my fave blogs rated the Utillian 8 above the PPP this year, I decided to see what all the fuss was about. There are several things about the Utillian 8 that I like just as much, if not more than the PPP. The flavor is better, the extract lasts longer, the atomizer doesn’t scorch as fast, half the cost, less mess. But the bottom of the ceramic bowl in the atomizer cracked mid-session 7 days after I got the unit. I’ve tried filing an RMA repeatedly and the website page just spins. I’ve sent messages to customer service with no response. Yes, $219 is a lot less than the PPP but I’ve never had one of their ceramic chambers just crack mid-session and I’ve certainly never experienced this kind of customer service. My experience started out amazing and then just flatlined.

I appreciated the discount at time of purchase& Shipped out quickly. Simple to use and clean. The mouth piece can get overly hot if you’re not careful with the temperature setting. This was a gift and overall I am pleased!