Ryan M.
Never received my package
Never received my package, can’t get it refund without insurance number which I didn’t get (cus it wasn’t an option ) and neither side will take responsibility,

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Utillian (utillian.com) has 125 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Claim this listingSmoking & Tobacco · San Francisco, California
Excellent

Smoking & Tobacco · Alpharetta, Georgia
Excellent

Smoking & Tobacco · washington, District of Columbia
Excellent

Smoking & Tobacco · Gardena
Excellent
125 approved reviews, newest moderated first
Ryan M.
Never received my package, can’t get it refund without insurance number which I didn’t get (cus it wasn’t an option ) and neither side will take responsibility,
Nanette W.
Marvi made my experience so smooth and easy as I had frustrated myself she was patient and knowledgeable.
Rob
Offered me 10% discount on the upgrade model over web chat, when the 401 was discontinued. Sent me a link for the payment, easy peasy.
Nunya B.
The age verification process is absolutely flawed and caused us to decide NOT to purchase any items from Utillian. First, during Checkout, it asks the reasonable question (and common form to all over-21 websites) of the customer's date of birth. BUT after supplying that information, it later puts you through a horribly flawed 'Age Verification' process that, in the end, refused to allow us to make the purchase unless we supplied either the last 4 digits of our social security #, or a "photo ID" (which, of course, means you're showing them your entire drivers license information. Over the ethernet and throughout the Internet. Without any knowledge of what the seller could then use that information for in the future! Utillian, you DON'T NEED THAT MUCH PROOF OF AGE. I even tried reaching out to Utillian via email, but they show no interest in resolving the problem. It's really a shame that Utillian insists on this 'smells like a scam' process, and 'Dope as Yola' recommended your products, BUT BECAUSE OF YOUR OWN POOR CHECKOUT METHOD, WE WON'T BE BUYING ANYTHING FROM YOU.
Azariah M.
marvi was great, and easy to work with he should get a raise!
James R. L.
Uitillian 5 was way better Should listen to myself If it ain't broke don't fix it Should had stayed with uitillian 5
G W.
This is my third....the first two lasted years before the flashy lights....#3 I used twice=worked great....four hours later came flashy lights....
Response from UtillianNov 18, 2025
Hello G, We’re sorry to hear about the issues with your unit. Following your feedback, our team reached out and requested additional information to help resolve the matter, but we haven’t heard back. Please feel free to follow up on your pending support request #196394, and we’ll be happy to assist further. Best regards, Utillian
Adam S.
I’ve been trying to contact this company for a week and a half. I bought two utility eights one of them broke less than a year. They refused to refund the yellow and broken in three days and they refused to refund it. I spent 45 minutes on the phone yesterday and they hung up on me and they refused to call me back today. This is the worst company I’ve ever dealt with and they still haven’t got back to me.
Response from UtillianNov 11, 2025
Hello Adam, Thank you for taking the time to share your feedback. We’re very sorry to hear about the difficulties you experienced. After checking with our support team, we’re glad to see that your issue has been assisted and resolved. If you need any further assistance, you can always respond directly to your support request #195018, and we’ll be happy to help. Best regards, Utillian Customer Care